Sales Associate

5 months ago

London, United Kingdom Hancocks London Full time

**SALES ASSOCIATE POSITION**

Hancocks London is a renowned and prestigious jewellers located in Mayfair. With a rich heritage spanning over 170 years, Hancocks has established itself as a destination for exquisite and exceptional jewellery pieces. Known for their craftsmanship and attention to detail, Hancocks offers a diverse range of jewellery, including diamond engagement rings, antique and signed pieces, as well as contemporary designs.

Hancocks are seeking a customer-focused Sales Associate to join their team. This position requires a passion for luxury jewellery, strong interpersonal skills, and a proactive approach to sales. The Sales Associate will report directly into the Gallery Manager and will be involved in all aspects of the day to day running of the shop.

**Key Responsibilities**:

- Directly assisting the Gallery Manager on a daily basis for smooth running of the

Gallery and sales
- Provide a welcoming service to each individual who enters the shop
- Help facilitate jewellery sales by assisting customers with their jewellery selection, and showcasing an understanding of the product range
- Maintain a luxurious shopping environment, ensuring displays are well-presented and merchandise is properly showcased. Includes the setting up and packing away of jewellery displays each day, with a keen eye for presentation and detail
- Process sales transactions accurately and efficiently, including handling of the multiple forms of payment
- Taking a handling role of the Hancocks Signet Ring range including liaising with workshops and managing the manufacturing process from sale to delivery
- Act as an ambassador of the Hancocks brand with a thorough knowledge of the brands services and history
- Assist with packing and shipments, including preparing paperwork for goods and keeping clients updated with the status of their item
- Adhere to strict security protocols at all times to keep staff and stock protected
- Show a genuine passion for luxury jewellery and willingness to learn
- Running general day to day errands, including getting lunch for all members of staff
- Previous retail sales experience, preferably in the luxury jewellery sector
- Excellent communication and interpersonal skills
- A friendly, approachable demeanour and a passion to deliver exceptional customer care
- An ability to work dynamically within a small team and demonstrates a ‘team player attitude’
- An eye for detail and great organisational skills to help keep the shop floor running smoothly

**Benefits**:

- Yearly bonus, based on individual and company performance
- 25 days holiday
- Lunch provided daily

Salary bracket for this position is between £25,000 - £30,000 per annum. Working days are Tuesday through to Saturday.

**Salary**: £25,000.00-£30,000.00 per year

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Luxury Jewellers Sales Associate Role in Mayfair

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