Trainee Call Centre Representative

3 weeks ago

Coventry, United Kingdom 360 Resourcing Solutions Full time

**Trainee Call Centre Representative**

**Coventry - 37.5 hours - Office Based**

**£10.34ph / (£20,176pa)**

We are currently looking for a **Trainee Call Centre Representative **to join our team in **Coventry.** You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of **£10.34** **per hour,** plus great benefits and progression opportunities with immediate start dates available.,

**As well as a competitive salary, a fast-paced, fun working environment and amazing progression opportunities across the business, this role comes with the following benefits;**
- Peoples pension scheme
- Limited free on-site parking
- On-site canteen
- Medicash plan (on completion of 6 months of service)
- Vitality Healthcare (On completion of 6 months of service)
- Cycle to work scheme (on completion of 6 months of service)
- Free tea and coffee

**About the Trainee Trainee Call Centre Representative role**:
As our **Trainee Call Centre Representative**, your main responsibilities will be as follows:

- Building and maintaining relationships with customers and third parties
- Answering customer queries effectively and understandably - conveying ideas in easy-to-understand terms
- Gathering and analysing cardholder and/or merchant data
- Determining if disputed transactions are covered under federal and card provider regulations
- Working assignments from a queue in an accurate and timely manner

**Our ideal Trainee Call Centre Representative will have**:

- Customer service experience
- Administration experience
- Telephony experience
- A background in fraud or disputes and chargebacks (desirable)
- Great communication skills - both verbal and written
- An ability to work under pressure
- The ability to work well independently and within a team
- Excellent eye for detail and spotting trends
- Effective time management skills
- IT literacy
- Organisational skills
- Good resilience and motivation

**Hours of work**: 37.5 hours per week between Monday to Friday 09:00 - 18:00

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click **APPLY** now to become our next **Trainee Call Centre Representative

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