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Call Centre Representative

4 months ago

Whitley Coventry, United Kingdom Contechs Consulting Full time

Position: Call Centre Representative

Sector: Professional Services

Location: Whitley

Position Type: 12 month rolling contract

Inside / Outside IR35: Inside

Salary: £22.16 per hour Umbrella rate

About the company

I am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Call Centre Representative to join their team.

Job Description

As a Call Centre Representative your main responsibilities are:

* To be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience

* You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis

* Our Client recruits for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries

* Handling a high volume customer queries/complaints on a daily basis

Qualifications / Skills needed

* Call centre experience.

* Experience of managing a high volume of queries

* An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.

* Strong communication skills, both written and verbal

* Excellent customer service experience

Excellent opportunity, immediate start available