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Trainee Call Centre Advisor

4 months ago

Coventry, United Kingdom 360 Resourcing Solutions Full time

**Trainee Call Centre Advisor **

**Coventry - 37.5 Hours - Office Based**

**£10.34ph (£20,176 Annum)**

We are currently looking for a **Trainee Call Centre Advisor**to join our team in **Coventry.** You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of **£10.34** **per hour,** plus great benefits and progression opportunities with immediate start dates available.,

**As well as a competitive salary, a fast-paced, fun working environment and amazing progression opportunities across the business, this role comes with the following benefits;**
- Peoples pension scheme
- Limited free on-site parking
- On-site canteen
- Medicash plan (on completion of 6 months of service)
- Vitality Healthcare (On completion of 6 months of service)
- Cycle to work scheme (on completion of 6 months of service)
- Free tea and coffee

**About the Trainee Call Centre Advisor role**:
As our **Trainee Call Centre Advisor**, your main responsibilities will be as follows:

- Taking inbound calls to assist customers with their queries
- Providing excellent customer service at all times
- Building and maintaining friendly and professional relationships with customers
- Processing debit card payments
- Complaint handling, including resolving and logging complaints as well as escalating to the appropriate teams where necessary
- Keeping up to date with policy changes through the use of internal systems and training
- Raising potential problems with management and the appropriate teams
- Working with other internal teams to provide a streamlined experience for customers
- Upholding the company's reputation at all times

**Our ideal Trainee Call Centre Advisor will have**:

- Excellent listening skills
- Polite and clear verbal communication skills
- Good IT and Computer skills
- An enthusiastic work ethic
- The ability to work as part of a team
- A positive approach to the working environment
- The ability to adapt to different situations
- Good time management

**Hours of work**: 37.5 hours per week Monday to Friday (Rotational 8:00-20:00), and Saturday between 8:00 and 17:30.

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click **APPLY** now to become our next **Trainee Call Centre Advisor