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Programme Support Officer

3 months ago

Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

The post is pivotal in moving the Trust toward 2024 NHS Digital Agenda (Paper Free/ Paper Light) and will respectively be a key member of the Out-Patient Transformational team providing project support on the development of Patient Engagement Portals (Digital Letters and Patient Knows Best). The post holder will provide a range of programme, business reporting, analysis and administrative support to the Out-Patient Programme Manager and Patient Services Senior Management Team.

**The main elements of the role include**:

- Managing identified key pieces of work relating to the Patient Engagement Portal projects (Health Care Communications - digital letters & Patient Knows Best), eg data gathering, completion of documentation for both internal and external stakeholders, to ensure critical paths are met to progress key project milestones
- Provide the project manager/s with support whilst working with clinical, managerial and external colleagues across Primary and Secondary care
- Supporting, facilitating and monitoring progress of PEP project(s) within the identified workstreams across the Programme

We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.