General Banking Support

4 weeks ago


London, United Kingdom Walters People Full time

General Banking Support - 12 Months Contract - Fully Remote Location: UK - Fully Remote Hours: Full-Time (Provide your own equipment) Salary/Benefits: £152.14 PAYE/ £200 UMB pre-accreditation/ £192.59 PAYE or £250 UMB post-accreditation We are hiring a General Banking for our Senior Compliant Investigations teams to support the business. In this role, the job holder will investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. Beginning this assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.

Key Skills & Experience:

- Have experience of resolving complaints/disputes and being the decision maker.
- Have knowledge of either the banking sector or lending within a general banking environment.
- Have excellent problem solving and decision-making skills, with outstanding attention to detail.
- Have a focus on quality, customer service and doing the right thing.
- Have great written and verbal communication skills.
- Be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.
- Have experience managing conflicting deadlines with great time management skills.
- Bank account closures.
- Bank account: right of set-off.
- Cheques and bankers’ drafts.
- Continuous payment authorities.
- Current account switching services.
- Direct debits.
- Dispute transactions.
- Electronic money services for buyers and sellers.
- Savings account interest rate changes.

PPI experience no relevant for this role.

General Banking Support - 12 Months Contract - Fully Remote Location: UK - Fully Remote Hours: Full-Time (Provide your own equipment) Salary/Benefits: £152.14 PAYE/ £200 UMB pre-accreditation/ £192.59 PAYE or £250 UMB post-accreditation We are hiring a General Banking for our Senior Compliant...



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