Salesforce Implementation Support

2 weeks ago

London, United Kingdom Legal & General Full time

The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline of over 80,000 homes, we’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing and social housing sector. Focusing primarily on the affordable rent, shared ownership and rent-to-buy markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work.
Legal & General Affordable Homes is a subsidiary of Legal & General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation.
Legal & General Affordable Homes are currently looking for a Salesforce Implementation Support to join us on a 12 month fixed-term contract
You'llplay a crucial role in providing implementation and post-implementation support for change initiatives that are delivered throughout the internal business and with external partners.
Predominantly focused on supporting change and implementation activities linked to the implementation of Brolly (Salesforce CRM ) throughout our partner network, you will be responsible for coordinating and delivering change and implementation support activity related to the end-to-end adoption of Brolly internally and externally (with Housing Management Partners and external software providers) to deliver the required customer and business outcomes.
Pro-actively engagingand building/maintaining excellent relationships with third party suppliers to ensure adoption and implementation of Brolly and identify digital solutions to improve business practices and drive operational efficiencies.
Assessing, prioritisingand routingincoming Brolly support requests. Diagnosing root causes and formulatinga resolution plan, resolving questions or issues directly through delivery of user enablement and guidance, or directing support requests to the relevant team to be resolved (i.e. where a technical change is required)
Supporting the delivery of defined learning requirements for end-to-end Brolly adoption for the different stakeholder groups and supporting in the creation, maintenance and delivery of enablement content to ensure adoption
Ensuringeffective implementation of change initiatives across the business and external partners. Experience working with technology platforms (Salesforce specifically), ideally within a business change context
Experience using, designing and implementing Salesforce CRM
Exceptional relationship building and management skills
Knowledge and experience of working with Change Management / Project Management techniques to help reach desired organisational outcomes
Experience of working in the affordable housing/housing management sector, with specific insight into customer experience and supply chain relationships would be highly desirable but not essential
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including 25 days holiday (excluding bank holidays), a generous pension scheme and life assurance. You'll receive a car allowance of 10% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.
Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. 
We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel. 
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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