Transformation Director

1 month ago

London, United Kingdom Bestmansolutions Full time

We are working with a leading global data company dedicated to innovation and excellence. They are embarking on an exciting CRM transformation journey and seek a talented and experienced Transformation Manager to lead their Salesforce implementation. As a key player in the organization, you'll have the opportunity to shape the future of the CRM capabilities and drive meaningful change that impacts the entire organization. As the Transformation Manager, you will be responsible for owning the CRM transformation vision on behalf of the executive team. You will drive and lead this complex organizational change, working collaboratively with the senior leadership team, cross-functional stakeholders, third-party software providers, and system integrators to deliver the objectives and benefits of the CRM transformation program. This is a senior leadership role that reports directly to the executive sponsor, and you will have end-to-end accountability for the transformation process. Responsibilities:

  • Develop and own the CRM transformation vision and strategy in alignment with the organization's goals and objectives.
  • Lead and drive the execution of the CRM transformation program, ensuring successful implementation of Salesforce and associated processes.
  • Utilize your expertise in Salesforce implementation to oversee the configuration, customization, and integration of Salesforce to meet business requirements.
  • Lead change management efforts to ensure effective adoption of new CRM processes and technologies across the organization.
  • Collaborate closely with senior leadership, cross-functional teams, and external partners to define project scope, objectives, and deliverables.
  • Establish and maintain strong relationships with third-party software providers and system integrators to ensure smooth implementation and integration of Salesforce.
  • Monitor and report on the progress of the CRM transformation program, identifying risks and issues and implementing mitigation strategies as needed.
  • Provide regular updates to the executive team and other key stakeholders on the status of the transformation initiative.
  • Drive continuous improvement initiatives to optimize CRM processes and enhance business outcomes.
Qualifications :
  • Proven track record of successfully leading large-scale CRM transformation programs, with hands-on experience implementing Salesforce.
  • Demonstrated expertise in change management methodologies and tools, with a proven ability to drive organizational change and adoption of new technologies.
  • Strong understanding of CRM principles, best practices, and technologies.
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to collaborate effectively with cross-functional teams and external partners.
  • Strong analytical and problem-solving abilities, with a keen attention to detail.
  • Project management certification (e.g., PMP, PRINCE2) is a plus.
If you are a dynamic leader with a passion for driving organizational change, implementing transformative CRM solutions, and have hands-on experience with Salesforce, we want to hear from you #J-18808-Ljbffr

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