Salesforce Support Manager
Found in: Talent UK C2 - 1 week ago
About ITRS
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
We are looking for a Salesforce Support Manager to come and lead our inhouse Salesforce support Teams and an outsourced service( for Salesforce incidents and enhancement requirement overflow). You will be responsible for ITRS global CRM solution “Omni”, a Salesforce based solution, ensuring the efficient and timely development and delivery of Salesforce enhancements and integrations, including their design, development or purchase, implementation, operation, and improvement.
Reporting to our Global Head of IT, as Salesforce Support Manager, you will be working with all areas of our company to understand business requirements, prioritise resources and oversee the completion of required CRM service projects. By driving strategic development of all supported platforms and services, you’ll ensure they are available and fit for purpose to meet our needs as we scale our business.
As a Salesforce Support Manager, you will:
Provide line management for the Salesforce support staff. Drive the strategy, scalability, innovation, and best practices for Salesforce and solutions with service improvement reviews and drive improving and tuning services delivered. Identity and Access Management (IAM) for Salesforce and integrated solutions Working with other internal IT departments, you will need to work with key business departments to manage enhancements, solution problems, changes, and releases. Manage the Salesforce support teams, ensuring that all team members are motivated, and their skills are developed to allow them to support our Salesforce and integrated solutions. Manage the commercial and technical management of external 3rd party suppliers, including Salesforce and integrated solutions to ensure excellent service delivery and value for money. Manage the outsourced function relationship. Ensure the compliance of CRM systems with security, data retention, legal and regulatory policies such as GDPR. Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets. Recommend and implement necessary solution policies, standards, procedures, and guidelines. Assist with internal and client IT infrastructure security questions and audits. Assist with Salesforce and Solutions Governance, Risk & Vulnerability Management Implement monitoring and improvement activities to ensure governance and compliance with both internal policies and regulations.
You will have:
7+ Years Hands-on experience of Salesforce support and team management Experienced of Supporting Certinia Experience supporting Pardot, Clari, Gong would be advantages. Experience running multiple implementation project Experience of Agile project delivery and methodology Experience of 2 of the below Salesforce solutions and integrations would be advantages ZoomInfo BriteVerify LinkedIn Sales Navigator Zendesk Conga Composer and Conga Sign A “one team” attitude and a continuous improvement mindset Experience carrying out systems analysis and business process mapping A commercial perspective with industry exposure in Salesforce solutions.
Our Benefits
Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income ProtectionITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
-
Account Manager
2 weeks ago
London, United Kingdom Salesforce, Inc. Full timeAbout The Position The Salesforce Digital Account Executive is a subject matter expert and trusted advisor who works with top France prospects and customers to evangelize our marketing and commerce platform solutions that deliver relevant, personalized journeys across channels and devices. We are seeking an experienced quota-carrying sales executive who...
-
Salesforce Support Manager
Found in: Appcast UK C C2 - 2 weeks ago
London, United Kingdom ITRS Full timeAbout ITRSRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Salesforce Support Manager
Found in: Whatjobs ES C2 - 4 days ago
London, United Kingdom ITRS Full timeAbout ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Salesforce Support Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom ITRS Full timeAbout ITRSRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
-
Salesforce Support Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
London, United Kingdom ITRS Full timeAbout ITRSRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Salesforce Support Manager
2 weeks ago
London, United Kingdom Itrs Insights Full timeRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
-
Salesforce Support Manager
Found in: Talent UK 2A C2 - 2 weeks ago
London, United Kingdom ITRS Full timeAbout ITRSRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Salesforce Support Manager
Found in: Jooble UK C2 - 2 weeks ago
London, United Kingdom ITRS Full timeAbout ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK...
-
Salesforce Support Manager
2 weeks ago
London, United Kingdom ITRS Full timeAbout ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK...
-
Salesforce Support Manager
Found in: Appcast UK C2 - 2 weeks ago
London, United Kingdom ITRS Full timeAbout ITRSRecognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Avp Sales, Public Sector Uki
1 week ago
London, United Kingdom Salesforce Full time**Job Category **:Sales **Job Details**: The Area Vice President will lead the Public Sector Ireland, Devolved, Regions, Local Government and Public transport teams and will be accountable for creating an organisation recognised for its strong Salesforce culture, commitment to Salesforce values, and an ability to maintain the region's 50%+ year-on-year...
-
Account Partner
1 week ago
London, United Kingdom Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Avp Sales, Banking
2 days ago
London, United Kingdom Salesforce Full time**Job Category **:Sales **Job Details**: We are seeking a leader who is an expert on customer experience in the Banking industry. This leader will create an organisation recognised for high-growth, long-term sustainable success and its commitment to Salesforce values. - Trust - Customer Success - Innovation - Equality - Sustainability **Key outcomes for...
-
Senior Solutions Architect
1 week ago
London, United Kingdom Salesforce, Inc. Full timeSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce....
-
Salesforce Support Consultant
Found in: beBee S GB - 1 week ago
London, United Kingdom NexusJobs Full timeJob Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience...
-
Salesforce Support Consultant
Found in: beBee jobs GB - 1 week ago
London, Greater London, United Kingdom NexusJobs Full timeJob Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in...
-
Strategic Account Advisor
1 week ago
London, United Kingdom Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Salesforce Support Consultant
2 weeks ago
London, United Kingdom Jas Gujral Full timeSalesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with...
-
Salesforce Support Consultant
2 weeks ago
London, United Kingdom NexusJobs Full timeJob Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any...
-
Account Executive- Tableau
1 week ago
London, United Kingdom Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...