Client Advisor

5 months ago

Skipton, United Kingdom Marsh Full time

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We have a fantastic opportunity for a **Commercial** **Account Manager** **to join our Commercial team located in our Peterborough office.

This is the perfect role for someone with a strong background in Commercial insurance looking to develop their skills further within a Global Market Leader.

If the above describes you and you enjoy providing exceptional customer service, talking to people and have a good level of attention to detail and time management then we want to hear from you.

This role will also offer hybrid working, with an expectation of 3 days per week spent in the office.

**What can you expect?**
- An opportunity to join an established and client focused broking team and to work on a variety of complex commercial insurance policies
- Full on the job training
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

**What you will be rewarded with?**
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Strive to meet sales goals by partnering with Account Executives
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day to day queries, renewals, amendments and mid-term adjustments
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintains a detailed understanding of changing market conditions and understands and complies with all compliance, professional and transparency standards to better serve clients

**What you need to have**:

- Commercial Insurance is essential however that can be from a Handler or Underwriting background
- Ambitious nature and a keen contributor within a team environment
- Articulate with strong client facing and stakeholder management abilities

**What makes you stand out**:

- Cert CII qualification
- Working proficiency of Acturis is preferred, however not essential as training can be provided

**About us**

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) - a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status,

  • Client Service Advisor

    2 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Job SummaryWe are seeking a highly motivated and organized Client Service Advisor to join our team. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of client transactions, and maintaining a high level of professionalism in all interactions.Key...

  • Client Service Advisor

    3 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and organized Client Service Advisor to join our team at Skipton Business Finance. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of client accounts, and maintaining strong relationships with clients and...

  • Client Service Advisor

    3 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and organized Client Service Advisor to join our team at Skipton Business Finance. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of client accounts, and maintaining strong relationships with clients and...

  • Client Service Advisor

    3 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and organized Client Service Advisor to join our team at Skipton Business Finance. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesManage a portfolio of clients, providing...

  • Client Service Advisor

    3 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and organized Client Service Advisor to join our team at Skipton Business Finance. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesManage a portfolio of clients, providing...

  • Client Service Advisor

    4 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and organized Client Service Advisor to join our team at Skipton Business Finance. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of client accounts, and maintaining strong relationships with clients and...

  • Client Service Advisor

    4 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and organized Client Service Advisor to join our team at Skipton Business Finance. As a Client Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of client accounts, and maintaining strong relationships with clients and...

  • Client Service Advisor

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Role OverviewThe Client Service Advisor will be responsible for maintaining the sales ledger, performing month-end reconciliations, and credit control for a portfolio of clients. This role requires excellent communication skills, both written and verbal, due to the level of customer/client interaction.Key ResponsibilitiesAccurately process and allocate all...

  • Customer Experience Advisor

    1 week ago

    Skipton, North Yorkshire, United Kingdom Major Recruitment Full time

    Job DescriptionMajor Recruitment is seeking a customer experience advisor for our client in North Yorkshire. The role involves handling customer inquiries and providing guidance on banking services.This position requires strong communication skills and the ability to build rapport with customers. The ideal candidate will be educated to GCSE standard and have...

  • Customer Experience Advisor

    5 months ago

    Skipton, United Kingdom Solaris Full time

    Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings. We love what we...

  • Client Service Adviser

    5 months ago

    Skipton, United Kingdom Skipton Building Society Full time

    Hours: The role of Client Service Adviser is a fulltime, permanent position based on 35 hours per week. To ensure the best onboarding and training experience the successful candidate will be required to work at our Head Office in Skipton for the first 6 months. Following successful probation, the role of Client Service Advisor offers hybrid working...

  • Customer Experience Advisor

    6 days ago

    Skipton, United Kingdom CV-Library Full time

    Major Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire If you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be part of our mission to empower financial...

  • Customer Experience Advisor

    5 days ago

    Skipton, North Yorkshire, United Kingdom Major Recruitment Huddersfield Full time

    Major Recruitment are seeking a customer experience advisor for our client based in North Yorkshire on a temporary 3 month contract.This role sits within our Customer Experience Team as part of the overall Customer Operations function.The role holder will join our dynamic team at our contact centre, where we're dedicated to serving a unique demographic of...

  • Customer Experience Advisor

    7 days ago

    Skipton, North Yorkshire, United Kingdom Major Recruitment Full time

    Job DescriptionMajor Recruitment is seeking a Customer Experience Advisor for our client in North Yorkshire on a temporary 3-month contract.This role sits within our Customer Experience Team as part of the overall Customer Operations function.The role holder will join our dynamic team at our contact centre, where we're dedicated to serving a unique...

  • Customer Experience Advisor

    1 month ago

    Skipton, United Kingdom CV-Library Full time

    Major Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire on a temporary 3 month contract If you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be part of our...

  • Customer Experience Advisor

    1 month ago

    Skipton, United Kingdom CV-Library Full time

    Major Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire If you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be part of our mission to empower financial...

  • Customer Experience Advisor

    4 weeks ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    Major Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire on a temporary 3 month contractIf you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be part of our...

  • Customer Experience Advisor

    4 weeks ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    Major Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire If you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be part of our mission to empower financial...

  • Customer Service Advisor

    5 months ago

    Skipton, United Kingdom Fortem People Full time

    **Job description** Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers. **This is initially a temporary maternity cover contract for approx....

  • Customer Experience Advisor

    7 days ago

    Skipton, United Kingdom Major Recruitment Full time

    Job DescriptionMajor Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire on a temporary 3 month contractIf you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be...