Product Support Advisor
3 weeks ago
**Are you a customer service professional looking for a new challenge and an opportunity to further advance your skills and career in a great working environment?**
**Do you want to work for a small and established software company that has been appointed the Queens Award?**
**If you are a highly motivated, helpful individual, with a genuine interest in customer service we have the perfect job for you**
**Responsibilities**
- Main responsibility - answering first line support enquiries via telephone
- Personally delivering an outstanding customer service to all clients
- Contributing fairly to all departmental goals
**Experience**
No previous experience is required as we have a comprehensive training programme, but a background in dealing with customers/ customer service is desirable, along with knowledge of the education sector.
Personal Attributes
- Good communication skills, helpful and friendly approach, organised, self-motivated and works well in a team.
- Skills
- Must be confident in taking calls and dealing with customer requests
- Must be confident in making calls and speaking to customers
- Ability to multi-task and prioritise tasks
- Professional telephone manner
- Good listening skills
**Qualifications**:
Grade C (or equivalent) or above in Maths and English
**Job Types**: Full-time, Permanent
**Salary**: £19,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
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