Service Advisor

5 months ago

StratforduponAvon, United Kingdom Inchcape Full time

**Mercedes Benz of Stratford upon Avon - Service Advisor**

**£24,995 - £31,515 (OTE £34,995 - £41,575) dependent on experience + Employee Benefits**

**45 hours**

**Benefits**

At Inchcape we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Colleague Introduction Award** - recommend somebody for a role at Inchcape and you could earn up to £1000 once they’re full on-board with us
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days’ annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount** - From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

**Job Introduction**

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre.

**Main Responsibilities**
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to Inchcape policy
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

To be a success in this role, you will have:

- Excellent communication and organisational skills
- A passion for delivering an incredible experience to all, whether internal or external customers
- The ability to identify the needs of the customers and opportunities to upsell
- Ability to work to tight timescales and thrive on the pressure of a busy service department.
- Previous experience working within the motor trade industry
- Previous experience in a target driven role
- Full UK driving licence

**About Us**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure our customers and their cars receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

  • Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Inchcape Full time

    **Service Advisor - Mercedes-Benz Stratford-Upon-Avon** **Basic Salary up to £31,515.75 PA (Dependent on Experience), OTE circa £42,000** **Hours: 45hours Shift Pattern: Monday to Friday 8:00am - 6:00pm and 1 in 4 Saturday's 8:00am-2:00pm paid as overtime** **Duration: 12 Months Fixed Term Contract** **As a Service Advisor at our Mercedes-Benz...

  • Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Stratford-upon-Avon. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...

  • Automotive Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Trowbridge** Experienced Service Advisor - Main Dealership - £35,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for...

  • Automotive Customer Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    **Bodyshop administrator / Customer Service Advisor** **Stratford Upon Avon** **£28,000 OTE £32,000** - _Large Vehicle repair centre_ - _Permanent Position, Monday to Friday _ - _Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,_ **Bodyshop Administrator / Automotive Customer Service...

  • Trainee Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Listers Full time

    An exciting opportunity has arisen for a Trainee Service Advisor to join our successful team at our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Basic salary of up to £27,000 plus excellent benefits. When customers bring their vehicles into one of our...

  • Customer Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Everyone Active Full time

    **CUSTOMER SERVICE ADVISOR** **at Stratford Leisure Centre** **Friday evenings and Weekends - Excellent salary plus benefits** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who...

  • Customer Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-Upon-Avon** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-upon-Avon** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Honda Service Advisor

    2 weeks ago

    Stratford-Upon-Avon, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Honda Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary, with a bonus OTE of £36,000 plus benefits. You will be well versed in delivering high levels of customer satisfaction...

  • Honda Service Advisor

    2 weeks ago

    Stratford-Upon-Avon, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Honda Dealership in Stratford-upon-Avon.The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary, with a bonus OTE of £36,000 plus benefits. You will be well versed in delivering high levels of customer satisfaction in a...

  • Toyota Service Advisor

    5 days ago

    Stratford-Upon-Avon, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon.The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary with OTE of £33,000 plus benefits. You will be well versed in delivering high levels of customer satisfaction in a very busy...

  • Customer Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Interaction Recruitment Full time

    Title: Service Advisor / Premium Car Dealership Location: Stratford Upon Avon Start: ASAP Pay: £11 per hour Contract: Temporary until 24th August Hours: Monday to Friday / 8am-6pm Role: - Being the first point of contact when customers enter the establishment and ensuring they have a warm and welcome introduction. - Communication with customers...

  • Senior Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Stratford Tyres Ltd Full time

    **Responsibilities**: - Customer facing Front of House duties Keep all customer data accurate and up to date. - Schedule initial jobs into the TECHMAN garage management system. - Work closely with the Parts Manager to ensure correct parts are ordered for jobs. - Managing Hire Car Bookings. - Capable of updating vehicle specific information within TechMan...

  • Audi Service Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Audi Dealership in Stratford upon Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you...

  • Honda Service Advisor Specialist

    1 week ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Listers Full time

    Job OverviewWe are seeking a skilled and experienced Service Advisor to join our team at Listers Honda in Stratford-upon-Avon.The ideal candidate will have excellent communication skills and be able to provide high levels of customer satisfaction in a fast-paced environment.Key Responsibilities:To provide exceptional customer service and ensure customer...

  • Dutch Speaking Sales and Service Advisor

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom AT Management Full time

    About AT ManagementWe are a specialist contact centre providing Customer Service solutions for major companies across the UK. Our business is built around our people, and we offer strong development opportunities for individuals looking to grow with us.About the RoleWe are seeking a motivated and enthusiastic Dutch Speaking Sales and Service Advisor to join...

  • Dutch Speaking Sales and Service Advisor

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom AT Management Full time

    About the Role:We are seeking a motivated and enthusiastic Dutch Speaking Sales and Service Advisor to join our team at AT Management. As an Inbound Sales & Service Advisor, you will be responsible for handling incoming sales inquiries and providing exceptional customer service.Key Responsibilities:Making and receiving calls to Customers to discuss existing...

  • Parts Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    **Motor Parts Advisor (Accident Repair)** **Stratford Upon Avon** **£28,000 - £30,000 OTE £33,000** **Excellent benefits package on offer in addition to**: - _Large accident repair centre_ - _Permanent position, Monday to Friday only_ - _Monthly bonus for a high performing site_ - _Professional development and progression available_ **For more...

  • Parts Advisor

    5 months ago

    Stratford-upon-Avon, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Parts Advisor to join ourVWDealership inStratford-upon-Avon. The hours of work are Monday to Friday, 08:00 18:00 as well as working Saturdays on a rota basis. Excellent Basic Salary with an OTE of up to £30,000. A Parts Advisor is a key role interacting with all areas of the business including sales, service and...

  • Service Advisor Role

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Listers Full time

    Job OverviewWe are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. The role is based on Monday to Friday, 08:00 - 18:00 with occasional Saturdays on a rota basis.