Legal Secretary

2 months ago

Sheffield, United Kingdom Irwin Mitchell Full time

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

**Our Team**

The Court of Protection is the judicial body responsible for making decisions relating to the management of finances and other affairs of those individuals who lack the mental capacity to do so themselves. As one of the UK’s leading firms of solicitors, we have a dedicated and experienced team who specialise in all matters relating to the Court of Protection.

**Your Role**

The role of Team Legal Secretary is vital to the delivery of effective, efficient and professional service, to our clients and legal teams on behalf of the national IM CoP & PLHR Teams. They are directly responsible for completing support tasks that are sometimes complex, client-facing and occasionally chargeable and often require legal process knowledge. Where required, the role also acts as the key communication route with our clients (and where necessary their families), taking into account any complex circumstances and needs.

For CoP, the role includes co-ordination of contact from suppliers who provide goods / services to same vulnerable clients on behalf of IMTC/L Ltd (relevant for COP)

The role must ensure Partners in the IM LLP, optimise their time on activity which increases revenue and delivers excellent client experience. The role must limit non-chargeable / non-recoverable activity from both Partners and Fee-earners.

**Please note that the the internal title for this role is Team PA.**

**What You'll Be Doing**

**Client Care**
- Handling calls from clients and their families, and ensuring they are dealt with quickly, sensitively, and appropriately. Resolving client queries around day to day financial management.
- Primary escalation point for dealing with clients and resolving client issues with understanding and empathy for this often challenging and unpredictable client group.
- Handling enquiries and requests from suppliers of goods / services to our clients including arranging payments of invoices, co-ordinating delivery / provision of goods and services with the client, family and Partner (relevant for COP)

**Diary Management & Team Administration**
- Arrange annual review meetings for Grade A and Grade B fee earners, with every client each year by co-ordinating all attendees ie Case Managers, client, family, investment advisors and other experts, as required (relevant for COP)
- Prepare agenda for meetings, collate documents for meetings ahead of the meeting in a timely manner, take minutes of meetings and produce those minutes as soon as possible after the meeting.
- Book travel arrangements and accommodation for partners and senior colleagues, in accordance with our Policy.
- Support CoP & PLHR Partners in the hosting of tailored events for our clients and conferences / business development opportunities with charities, case managers and other suppliers
- Arrange ad hoc meetings as required
- Work within budgets for the arrangement of travel, accommodation and events, advocating for the most efficient and cost effective approach.
- Work collaboratively with your Team PA colleagues across the national teams to provide seamless and efficient, first class service to our vulnerable clients and the business.
- Support making the relevant location / team environment a great place to work and the wellbeing and mental health of all your colleagues.
- Report any IT issues in a timely manner using the standard form available via the intranet. Or if the intranet is not available via the phone line.
- Ensuring relevant pages of the intranet for your location, team, departments and kept up-to-date.
- Actively support processes which minimises Irwin Mitchell’s exposure to risk. Proactively monitoring key dates and central diaries. Encourage and organise file reviews and comply with the SRA Handbook, and promote the use of the relevant material within the IM Knowledge Hub.

**Training & Project Support**
- Support the development of our teams by sup

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