Patient Flow Coordinator

6 months ago

Southall, United Kingdom West London NHS Trust Full time

This is an exciting opportunity for a qualified Social Worker with significant experience of working within Forensic Services to join a friendly, supportive and diverse team at WLFS.

The Patient Flow Coordinator is an innovative new post, integral to the operational delivery of our Inpatient Flow Quality Improvement Programme. The successful applicant will join a supportive multi-disciplinary team, and will be responsible for facilitating transfers of care, ensuring patients are receiving care congruent with their needs.

The successful applicant will manage a case load of patients experiencing a delayed transfer of care. The post holder will lead the coordination and progression of the patient’s transfer of care by engaging with internal clinical teams and external agencies, in order to overcome barriers to discharge.

West London Forensic Service provides a comprehensive multi-disciplinary assessment, treatment and rehabilitation service for adult male and female mentally disordered offenders, and those with challenging behaviour and specialist rehabilitation needs. Most of the forensic service is responsible for patients from eight London Boroughs of North West London: Westminster, Royal Borough of Kensington and Chelsea, Hammersmith and Fulham, Ealing, Brent, Harrow, Hillingdon and Hounslow.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

MAIN TASKS AND RESPONSIBILITIES
- Proactively address delayed transfers of care across the service.
- Provide transfers expertise and knowledge as appropriate, regarding pathway issues internally and externally. This includes developing and delivering training to share knowledge.
- Achieve and report key performance measures, such as achieving a 10% decrease in delayed discharge days.
- Conduct regular audits and assessments of patient flow process to identify opportunities for streamlining.
- Proactive identification and challenge of barriers to care progression.
- Timely monitoring of failed transfer of care plans. This includes leading and planning reviews and devising alternative strategies.
- Proactive identification of patients who are approaching discharge, supporting the ward teams to overcome associated barriers. This may involve attending some ward rounds.
- Attendance at relevant meetings, including; Weekly Referrals and Discharge Meeting and Monthly Pathway Management Meeting.
- Act as a point of contact between internal teams (e.g. SCFT and inpatient services) and external agencies.
- Proactively initiate, facilitate and medicate discussion regarding disputes with external agencies. This involves leading, supporting and contributing to negotiations with senior staff to secure the best arrangements.
- Act as a point of contact for our patients, keeping them updated on their transfer of care or discharge progress.
- Lead in seeking improvements to current pathway and instigating changes. This will include provision of leadership and support to the Quality Improvement WLFS Patient Flow Project.

LEADERSHIP & MANAGEMENT
- Chair and organize CETR’s.
- Lead communications and resolution of disputes with external agencies.
- Facilitate regular internal meetings to share updates, address challenges and promote a culture of continuous improvement.
- Collaborate with clinical teams, operational leads and other stakeholders to facilitate timely discharge.
- Facilitate a shift in culture and attitude towards the service (for example, why not discharge, supporting discharge planning on admission)
- Potential line management of staff, such as social workers.

POLICY AND SERVICE IMPROVEMENTS
- Interpreting and evaluating practice. This includes identification and interpretation of national policy.
- Development and revision of new escalation plans and procedures for delayed discharge.
- Involvement within the Quality Improvement WLFS Patient Flow Project, suggesting change ideas to improve flow and supporting the achievement of key performance indicators.

STAKEHOLDER MANAGEMENT AND COMMUNICATION
- Must be able to provide and receive highly

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