IT Support Engineer
3 weeks ago
2nd Line IT Support Engineer - East London, Canary Wharf
We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands.
You will be a part of a dynamic team and gain exposure to varied clients across multiple sectors, supporting a wide range of technologies from on-prem to cloud-based.
**Requirements**:
- Experience working at least to 2nd line level
- Experience administrating, configuring, and troubleshooting Office 365 - Exchange server - VMware - Hyper-V - Network and Firewalls
- Excellent communication skills
- Have strong knowledge of all current Microsoft windows platforms (cloud and on-prem)
- Experience using a ticketing system
**Responsibilities**:
- You will support customers and the wider technical support team for issues escalated from 1st Line level.
- Identify and escalate any incidents in line with policy escalation guidelines in a time-efficient manner.
- Act as an escalation point from 1st Line and resolve all allocated incidents in a timely, professional manner
- Use allocated personal development days to maintain your technical knowledge.
This is an excellent opportunity to join a friendly professional team.
**Edison Hill is acting as an employment agency in relation to this vacancy. PLEASE ENSURE THAT THE JOB REFERENCE NUMBER APPEARS IN THE SUBJECT BOX.
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