Application Support Specialist

4 days ago

Glasgow, United Kingdom The Mortgage Lender Full time

Company Description

We’re changing the mortgage market for the better, helping more people with flexible and competitive products. We're transforming how we do business and are looking for someone to help shape our digital future.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

TML is a specialist intermediary-only mortgage lender that provides products and criteria that meet the needs of borrowers who are not served by the high street

**Job Description**:
Working within the IT team, this role offers the opportunity to expand your knowledge supporting and enhancing the software in use at The Mortgage Lender.

Ideally you should have experience of working on software related projects, preferably with experience of configuring, testing, and supporting the Finova Core banking platform, or an equivalent banking platform.

You will need to be able to think quickly, deal with multiple problems at the same time and be
confident in investigating anything from data issues to software bugs as well as hardware or

Responsibilties;
- Dealing with 2nd line helpdesk support issues, data issues, software bugs, hardware or software configuration issues and talking to users about their problems to identify any area(s) to be investigated
- Working on technology projects both software and hardware related
- Liaise directly with partners for support and change requests
- Working directly with stakeholders, understanding their requirements to assist in delivering change
- Completing daily jobs and tasks in support of the business teams
- Testing the software / infrastructure to ensure it is fit for purpose before handing over to the business teams
- Liaising with the business UAT teams to deliver testing sign off
- Tracking and management of system bugs

**Qualifications**:
Essential
- Programming knowledge is not required however, a good technical background, plus experience of the following would be an advantage: Windows Scripting Languages and Website support
- Experience of working with JIRA or a project management tool

Desirable
- Experience of working with Windows tooling e.g. SharePoint management, Microsoft admin portals
- Experience of liaising directly with external partners
- ITIL qualification
- Working in the financial services sector with knowledge of financial systems

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle-to-work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

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