Application Support Specialist

2 weeks ago

Glasgow, United Kingdom LDNY People Full time

Role: Application Support

Location: Remote UK or Europe or Onsite in Belgium

Contract initially until the end of Dec 2024 but could roll over

Must have security clearance to SC /DV or NATO levels


We are seeking a highly skilled Applications Support Specialist to deliver technical services and maintain HRDS applications, ensuring seamless CIS escalation and top-tier support.


Applications Support services shall deliver the technical services required for HRD to provide the maintenance of the HRDS applications providing CIS escalation to the IT Service provider and/or 3rd level application support – the developers.


The primary tasks/deliverables for this Task Order shall be.

  • Review, implement and deploy configuration changes to the HRDS applications suite to

meet specific requirements of NATO.

  • Provide 1st and 2nd level support for the HRDS managed applications to investigate and

troubleshoot it the issue is related to applications’ configurations which they can affect or open

tickets for IT (infrastructure and related issues) or 3rd level support (applications development)

to complete.

  • Deploy and manage PowerShell scripts to automate routine tasks and streamline operations within Windows environments.
  • Assist with development of PowerShell scripts with external applications and APIs to

facilitate data exchange and process automation, and deploy and integrate in the environment.

  • Manage Active Directory tasks through PowerShell scripting, including user provisioning,

and system configuration.

  • Provide frontline support for IT issues reported through ticketing systems such as ITSM,

DevOps, or Jira, resolving incidents and service requests within agreed SLAs.

  • Escalate complex issues to appropriate teams or vendors, tracking the resolution

progress and ensuring timely communication with stakeholders.

  • Analyse ticketing system data to identify trends and recurring issues, proposing solutions

for continuous improvement of IT services.

  • Support testing of the HRDS applications’ changes in the development, testing, and

validation environments.

  • Assist the IT service provider with any independent validation and verification testing

requirements for the HRDS applications including, but not limited to, installation, configuration,

and functional testing.


Skills and Experience:


  • University Degree in Computer Science or similar discipline; or Higher Secondary

education and completed higher vocational training leading to a formal technical or professional

certification with proven related experience; or a Secondary education and completed

advanced vocational training leading to a professional qualification or professional accreditation

in database administration with proven position-related experience.

  • The above education requirements may be waived if a prospective incumbent can

demonstrate one of the following:

• Proven experience as a SQL Server Database Administrator (DBA) with expertise in configuring and managing SQL Server in a high availability (HA) configuration

• Proven experience in the last five years as SharePoint Farm and Site administration using SharePoint 2016 or above as primary job title and function;



Join to leverage your expertise in a dynamic environment, providing critical support and driving innovation in HRDS applications for NATO. Apply now to be part of a dedicated team committed to excellence and continuous improvement

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