Service Officer

2 weeks ago


Glasgow, United Kingdom Headway Recruitment Full time

Do you have experience working with customers? Looking for an exciting role? Look no further

We are seeking a number of Service Officers to join our client, a renowned high-street banking organisation.

Please note this is fully office based role.

Our client is based in Glasgow - G1 area.

We will ask you to:

- Deliver an accurate 'right first time' service
- Ensure incoming and outgoing payments are processed, checked and verified accurately and efficiently within agreed service levels
- Be insatiably curious and identify opportunities to improve systems, productivity and processes
- Liaise with external bodies, including other financial institutions
- Assist in the reconciliation of a number of impersonal accounts with strong attention to detail
- Create and maintain standard operating procedures to ensure these reflect current processing activities
- Step up in the absence of the flow leader to assess capacity and delegate workload

To be brilliant you must have
- A strong ability to deliver accurate work - attention to detail is crucial in this role
- The ability to take on responsibility and be accountable
- Sound decision making and critical thinking
- Excellent communication and listening skills - you'll be adapting to new processes, learning rapidly and flexing your approach depending on the circumstances
- Proven interpersonal skills and the ability to work positively with internal and external stakeholders

Additional information:

- Pay rate - 11.47 per hour
- A 35-hour working week
- Working hours: Monday
- Friday 9am-5pm

Please note you will need to pass a DBS and Credit check for this role

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.


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