Repayments Officer

4 weeks ago

Glasgow, United Kingdom UK Civil Service Full time

Job summary

Role Title: Repayments Officer (Repayment Recoveries)

Salary: �22,800 per annum

Pension: - Alongside your salary of �22,800, Student Loans Company contributes �6,605 towards you being a member of the Civil Service Defined Benefit Pension scheme

Start Date: 13th May 2024
�

Is it time you unlocked your potential?�

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. �Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Job description

We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy contact centre in Glasgow with positions available within our Recoveries team.

Our Repayments Officers within our Repayment Recoveries department are responsible for communicating and negotiating affordable repayment plans with customers who have been overpaid on their student finance or customers who have an arrears balance when repaying their student loan from overseas. It is expected that a Repayments Officer shows empathy and understanding to customers who are potentially vulnerable or vulnerable within company and legislation guidelines and offers to signpost customers to appropriate support.

Person specification

Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms.The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.

Benefits

Alongside your salary of �22,800, Student Loans Company contributes �28 towards you being a member of the Civil Service Defined Benefit Pension scheme.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

28 days annual leave plus 8 public holidaysOption to buy/sell annual LeaveFlexi-time and enhanced flexible working options availableOption to join the Civil Service pension scheme � Life insurance cover based on annual salaryEnhanced company sick pay and family leave including maternity, paternity and adoptionContributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance schemeBlended working - 3 days at home with 2 days in the office

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