Customer Service

2 weeks ago

Glasgow, United Kingdom Capquest Full time

**Know you’re doing a good job.**

**However ambitious your KPIs might be, however challenging your day, you’ll always know you’re doing a great job at Intrum. Because everything you do makes a necessary and genuine difference. Not just to our clients and their customers. But to society. To the economy. To all our futures.**

We’re searching for fantastic Financial Assist Associates who will love speaking with people over the telephone and providing financial solutions to their queries. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have, is a friendly personality and excellent communication skills.

**What you’ll do**:

- Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan. Reaching the best possible outcome is important in this role as it helps us deliver on our aim of building better financial futures
- Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt. It's important that you're someone who's able to have great conversations with our customers in varying situations
- Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
- Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
- Work 40 hours per week Monday-Friday, between the hours of 8am - 7pm with varied shift patterns (which will be discussed with you)
- ** Easily commute to our Glasgow office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you **time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working**

**About you**:

- Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome
- Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference
- Customer Service experience, whether that's face to face or in a call centre environment. We're interested in your excellent communication skills and ability to help customers
- Enjoy making decisions and connecting with people from all walks of life
- Able to use different systems, accurately reflecting conversations and the outcome
- Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them
- Good numeracy/literacy skills to help break down some of the complexities around financial products and solutions
- Fluent in English, have a good attention to detail and can communicate clearly with customers

**Interested? We thought you would be But there’s more**

**What we can offer you**:

- We have a variety of benefits something to suit everyone. Our office working hours to support our customers are Monday-Friday, between the hours of 8am - 7pm. You will cover a range of shifts working 40 hours per week. We provide full training at our offices in Glasgow but we also believe in a good work / life balance, so we offer a fantastic hybrid work pattern where you can work a mixture of home and office.
- Sociable working hours
- Grab some breakfast and lunch in the office
- 33 days holiday including bank holidays, with the ability to buy more or sell back entitlement
- interactive subsidised events, colleague engagement teams, employee recognition & development programs including Employee assistance program
- Contributory workplace pension scheme
- Life Assurance 4x salary
- Private medical insurance / Health plans
- Casual dress
- Cycle to work scheme / Gym Flex / Gadget scheme
- Enjoy your Birthday on us, an extra day off to celebrate
- A structured continuous training and mentoring for personal development / progression
- Excellent discounts on travel, entertainment groups and many high street retailers

**Our interview process - what to expect**

We like to keep things simple, while at the same time ensuring the fit is right for you
- You will receive a call from one of our talent team to find out a bit more about you. They will also provide you with an introduction to Intrum and the opportunity for you to ask questions
- If we feel there is a good match, we will invite you to a video/face to face interview (what works for you). This is

  • Customer Telesales Exec

    1 day ago

    Glasgow, United Kingdom Coffee Service Group Full time

    **About us**: Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We...

  • Customer Service

    6 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Salary: £21k - £24k We're on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team. Our clients purpose is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • Customer Service Executive

    4 days ago

    Glasgow, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer customer inquiries and...

  • Customer Service Advisor

    2 days ago

    Glasgow, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely...

  • Customer Service Administrator

    2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    Found in: Jooble UK C2 - 3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    Found in: Talent UK 2A C2 - 3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Whatjobs ES C2 - 7 days ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Appcast UK C2 - 2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Appcast UK C C2 - 2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Coordinator

    2 weeks ago

    Glasgow, United Kingdom Bridge of Hope Full time

    ? Join Our Team as a Customer Support Coordinator! ? Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator. Role Overview: Shift Schedule: Rotational Shifts: 4 dayshifts / 4 off Working Hours: Dayshift...

  • Customer Services Advisor

    3 days ago

    Glasgow, United Kingdom Elderpark Housing Full time

    **Customer Services Advisor**: - **Full-Time, Permanent**: - **Salary: £ 22,197 - £25,101 (pay award pending April 2023)**: - **EVH Grade 4 (Spinal Points PA9 - PA12)**: - **Location: Govan, Glasgow** Are you someone with enthusiasm and belief in delivering excellent customer service? Do you go above and beyond to deliver the best customer experience...

  • Customer Service Advisor

    3 days ago

    Glasgow, United Kingdom Vendora Inc Full time

    Join Vendora as a Customer Service Adviser! Why Vendora? Vendora takes pride in: Outstanding Service: Our commitment to delivering exceptional customer service sets us apart. We prioritize customer satisfaction above all else. Innovative Solutions: We continually innovate to meet our customers' evolving needs, staying ahead of the curve with...

  • Customer Service Advisor

    4 days ago

    Glasgow, United Kingdom Saint-Gobain Full time

    **Do you enjoy delivering first-class customer service?** **Are you proactive, friendly and buzzed by interacting with people?** **If yes, Jewson in Busby is looking for an enthusiastic and proactive Customer service /Sales Advisor/Yard Assistant!** Competitive Salary + Pension + Life Assurance + Private Medical + 31-days holiday per year (pro rata for...

  • Customer Service Advisor

    1 day ago

    Glasgow, United Kingdom The Missio Group LIMITED Full time

    The Missio Group LIMITED, located in Glasgow City Centre, is a rapidly growing business that places a strong emphasis on brand awareness and client growth. The company is committed to nurturing long-term, high-yielding relationships for both its brands and clients. A key aspect of their approach is promoting a professional mindset among their team members,...

  • Customer Service Advisor

    1 hour ago

    Glasgow, United Kingdom Vendora Inc Full time

    Join Vendora as a Customer Service Adviser!Why Vendora?Vendora takes pride in:Outstanding Service: Our commitment to delivering exceptional customer service sets us apart. We prioritize customer satisfaction above all else.Innovative Solutions: We continually innovate to meet our customers' evolving needs, staying ahead of the curve with cutting-edge...

  • Customer Service Agent

    6 days ago

    Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service agent. You will be working in our Hillington office as part of our team to ensure our customers have the best experience possible when dealing with Tradestyle Bathrooms. Due to continued expansion, you will be dealing with customers throughout the UK helping answer any questions and resolving any issues they may...

  • Customer Service Advisor

    3 days ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight are pleased to be recruiting for a Customer Service Advisor. Key Responsibilities: - Serve as the initial point of contact for valued members, providing exemplary customer service and guidance. - Collaborate with internal teams to swiftly address member issues and contribute to enhancing the overall customer journey. - Work closely with...