Call Centre Agent
2 weeks ago
**Job Vacancy: Call Centre Agent (Temporary, Part-Time)**
Position: Call Centre Agent
Role Type: Temporary
Work Hours: Friday 5pm - 10pm, Saturday 4pm - 10pm, Sunday 4pm - 10pm
Training: TBC
Location: Initially at Head Office, then home-based for part-time hours
Start Date: ASAP
Expected End Date: 29/12/2023
Pay Rate: £10.90 per hour
Status: Temporary with potential for permanent employment
Location: Castle Donington
Are you a dedicated and customer-focused individual with a passion for delivering exceptional service? We are looking for a Temporary Call Centre Agent to join our team. As a Call Centre Agent, you will be an essential part of our customer service operations, ensuring the highest level of satisfaction while upholding our professional image.
**Key Responsibilities**:
1. Customer Service: Respond to inbound and outbound customer calls, inquiries, and concerns in a courteous and efficient manner.
2. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information to customers.
3. Problem Solving: Assist customers in resolving issues, troubleshooting problems, and addressing complaints.
4. Order Processing: Efficiently process orders, track shipments, and ensure timely product delivery.
5. Documentation: Keep precise records of customer interactions, transactions, and follow-up actions.
6. Quality Assurance: Adhere to our customer service standards, policies, and procedures.
7. Team Collaboration: Collaborate with fellow team members to achieve customer satisfaction goals.
8. Continuous Improvement: Provide valuable feedback on customer concerns and suggest process improvements.
**Qualifications**:
To be considered for this role, you should meet the following qualifications:
- Previous experience in a call centre or customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Proficiency in using call centre software and customer service technology.
- Strong problem-solving skills and the ability to handle challenging situations with composure.
- High school diploma or equivalent.
- Ability to work effectively in a fast-paced, high-volume call centre environment.
- Strong interpersonal skills and a positive attitude.
Note: The company name has been omitted for confidentiality purposes.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Ben Macey
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