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Hotel Reception Supervisor

4 months ago

StokeonTrent, United Kingdom DoubleTree by Hilton Stoke on Trent Full time

Check-in into a world of opportunities

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**The Role**

As ‘Reception Supervisor’ you’ll be on the front line, delivering on our mission You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**What you’ll be doing**
- Supervising, training, coaching
- Delivering top quality Customer service
- First point of contact for our guests
- Work effectively with the team and other departments
- Checking guests in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upsells and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you

What’ll make you a great fit for us here at Hilton You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel. You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.60 per hour

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Employee discount
- Flexitime
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Flexitime
- Overtime

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: DTS 140323

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