Software Support Consultant

3 weeks ago


Lincoln, United Kingdom Integrity Software Systems Ltd Full time

Location: Lincoln

We are looking for an energetic, personable and enthusiastic individual to help us deliver a high quality support service to our customers, promoting high levels of customer satisfaction, loyalty and retention.

Reporting to the Support Manager, this role will involve working on the support desk responding to and resolving technical software queries.
- Excellent customer service skills
- Be an open and clear communicator - verbal and written
- Demonstrate the ability to learn new systems quickly
- Have strong numerical, analytical and problem solving skills
- Be self-motivated and able to work under their own initiative
- Have an enthusiastic can-do attitude and be determined to find and provide solutions

**The following skills would also be highly desirable**:

- Experience of working in a technical IT support role
- Microsoft SQL, installation and setup, ability to write views and enquiries for reporting purposes and interrogating data
- Microsoft Server platforms, Windows operating systems and Excel
- Working in accounts or using accounting software
- Knowledge of the Construction industry

Hybrid role, mainly working remotely with some office work

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Technical Support: 2 years (preferred)

Work Location: Hybrid remote in Lincoln, LN6 3QX

Reference ID: Software Support Consultant



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