Product Support Specialist Uk

2 weeks ago

Lincoln, United Kingdom ECi Software Solutions Full time

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

Customer satisfaction is key to our success and ourUK based Customer Support Team are now looking for a technically minded customer service champion to join them as a Product Support Specialist.

Based from our UK Corporate Head Office in Lincoln, you will be supporting small to medium-sized entrepreneurial businesses using our ERP solutions across our manufacturing business verticals.

**Responsibilities include**:

- Assisting customers with understanding product functionality.
- Directing customers to available resources such as Online Help, Knowledge Base Articles, and customer training materials.
- Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc.
- Assist our Cloud hosted customers with routine administrative tasks.
- Escalating suspected software defects to our Technical Support Specialists with well documented notes on troubleshooting performed.
- Route customer requests to the appropriate internal teams.
- Create, edit, and update Knowledge Base articles, training materials or other materials used to provide information and support to customers.
- Provide support for multiple product lines.
- Participate in continuous learning, product rollout sessions, and other internal training opportunities.

**We’re looking for someone who has**:

- Previous experience of a providing telephone-based customer support service - if this is in a software or technical environment even better
- A high-energy can-do attitude, with excellent decision making, analytical and customer service skills
- Great interpersonal skills and able to share relevant information effectively verbally and in writing
- Strong organizational skills with the ability to triage customer requests, handle multiple assignments, prioritize tasks, and meet demanding deadlines
- Good understanding of networks and IT infrastructure including network architecture and security
- Ability to provide user support on Windows x86 - 10, Linux and Mac operating systems
- Good Knowledge of MS SQL, SQL Server 2008 - 2016+

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

  • Product Support Specialist Uk

    2 weeks ago

    Lincoln, United Kingdom ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Product Support Specialist

    4 days ago

    Lincoln, United Kingdom ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Product Support Specialist

    2 weeks ago

    Lincoln, United Kingdom ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Tube Production Operative

    2 months ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** Specialist Heat Exchangers - HDT. UK is an engineering, designing and manufacturing business, based in North Hykeham. We are inclusive, innovative and professional. Our work environment includes: - Safe work environment - Flexible working hours - On-the-job training Our company is searching for a Production Associate to join our production...

  • Tube Production Operative

    2 weeks ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** Specialist Heat Exchangers - HDT. UK is an engineering, designing and manufacturing business, based in North Hykeham. We are inclusive, innovative and professional. Our work environment includes: - Safe work environment - Flexible working hours - On-the-job training Our company is searching for a Production Associate to join our production...

  • Tube Production Operative

    2 weeks ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** Specialist Heat Exchangers - HDT. UK is an engineering, designing and manufacturing business, based in North Hykeham. We are inclusive, innovative and professional. Our work environment includes: - Safe work environment - Flexible working hours - On-the-job training Our company is searching for a Production Associate to join our production...

  • Tube Production Operative

    2 weeks ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** Specialist Heat Exchangers - HDT. UK is an engineering, designing and manufacturing business, based in North Hykeham. We are inclusive, innovative and professional. Our work environment includes: - Safe work environment - Flexible working hours - On-the-job training Our company is searching for a Production Associate to join our production...

  • Tube Production Operative

    6 days ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** Specialist Heat Exchangers - HDT. UK is an engineering, designing and manufacturing business, based in North Hykeham. We are inclusive, innovative and professional. Our work environment includes: - Safe work environment - Flexible working hours - On-the-job training Our company is searching for a Production Associate to join our production...

  • Tube Production Operative

    2 days ago

    Lincoln, Lincolnshire, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    About usSpecialist Heat Exchangers - HDT. UK is an engineering, designing and manufacturing business, based in North Hykeham. We are inclusive, innovative and professional.Our work environment includes: Safe work environment Flexible working hours Onthejob trainingOur company is searching for a Production Associate to join our production team. This position...

  • Production Support

    3 weeks ago

    Lincoln, United Kingdom EPA Manufacturing Ltd Full time

    **Production Support Operative - We offer an excellent working environment in our** **new facility, with full training and development with career progression** **opportunities.** £11.00 to £12.14 per hour, based on experience EPA Manufacturing Ltd is based near the city of Lincoln, at Wickenby. EPA Manufacturing Ltd, is a leading specialist...

  • Specialist Mentor

    2 weeks ago

    Lincoln, United Kingdom First Class Support Full time

    **Specialist Mentor Mental Health** First Class Support: provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support workers that are passionate about making a difference to the lives of people studying higher education courses across the UK. We are looking for Specialist...

  • Specialist Mentor

    4 weeks ago

    Lincoln, United Kingdom First Class Support Full time

    First Class Support: provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support workers that are passionate about making a difference to the lives of people studying higher education courses across the UK. Due to continued expansion, we are looking to galvanise our team of...

  • Cyber Security Specialist

    4 weeks ago

    Lincoln, United Kingdom Defence Equipment & Support Full time

    Are you a Cyber Security Engineer looking to support decision making across the lifecycle of multiple complex projects? We, at Defence Equipment & Support (DE&S), currently have several exciting opportunities for Cyber Security Engineers to work within our Integrated Technical Services (ITS) team. We provide specialist security and information assurance...

  • Intelligence Specialist

    5 days ago

    Lincoln, United Kingdom SRC UK Full time

    _**Applicants must be UK Nationals and have the ability to obtain SC clearance (UKSV Government requirement) and have been a UK resident for 5 years or more.**_ SRC UK strives to find unique and creative solutions to meet our customers’ requirements. We are currently recruiting for an Intelligence Specialist to join our expanding Research, Development and...

  • Intelligence Specialist

    4 weeks ago

    Lincoln, United Kingdom SRC UK Full time

    _**Applicants must have the ability to obtain SC clearance and have been a UK resident for 5 years or more.**_ SRC UK strives to find unique and creative solutions to meet our customers’ requirements. We are currently recruiting for an Intelligence Specialist to join our expanding Research, Development and Innovation department. Applicants must be able to...

  • Product Owner

    3 weeks ago

    Lincoln, United Kingdom SRC UK Full time

    **Product Owner** Location: Lincoln, United Kingdom (on site/hybrid) **You must be a UK national due to the nature of the tasking and to allow for UK Government security clearance (UKSV) if not already obtained.** Are you experienced using Agile project management methodologies, working within a scrum team and have a passion for Product Development and...

  • Specialist Mentor

    2 weeks ago

    Lincoln, United Kingdom Greenway Support Group Full time

    **We are looking for Specialist Mentors (Mental Health)** Mentors work with students on a one-to-one basis addressing the barriers to learning created by an impairment e.g. mental health or autism spectrum conditions. Examples of these barriers include, coping with anxiety and stress, how to deal with concentration difficulties, time management, and...

  • Industrial Assembler

    2 weeks ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** HDT-UK, Specialist Heat Exchangers are a bespoke engineering company with roots in Lincoln. We create high quality bespoke units and take pride in our job and products. We deliver high levels of customer service. We are inclusive, fast-paced and professional. Our work environment includes: - Safe work environment - factory setting - on the...

  • Industrial Assembler

    2 weeks ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** HDT-UK, Specialist Heat Exchangers are a bespoke engineering company with roots in Lincoln. We create high quality bespoke units and take pride in our job and products. We deliver high levels of customer service. We are inclusive, fast-paced and professional. Our work environment includes: - Safe work environment - factory setting - on the...

  • Industrial Assembler

    5 days ago

    Lincoln, United Kingdom Specialist Heat Exchangers - HDT. UK Full time

    **About us** HDT-UK, Specialist Heat Exchangers are a bespoke engineering company with roots in Lincoln. We create high quality bespoke units and take pride in our job and products. We deliver high levels of customer service. We are inclusive, fast-paced and professional. Our work environment includes: - Safe work environment - factory setting - on the...