Customer Service Advisor

6 months ago

Newcastle upon Tyne, United Kingdom Xplor Full time

**Company Description**
Newcastle upon Tyne, UK

Full-time

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

**About the opportunity**

Join our **Operations vertical** as **a Customer Service Advisor in Newcastle Upon Tyne **to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Some of the other responsibilities include:

**About the opportunity**

You’ll join our Member Services organisation that is responsible for being the first point of contact for our clients and their customers, enabling our clients to focus on what they do best - engaging with members and growing their business. Our people act as an extension of our clients’ teams, with a comprehensive suite of technology, payment capabilities and value-added services like member retention and customer service activities. We have recently moved to the North East and are growing rapidly, inducting people into our Newcastle office.

Reporting into the Head of Contact Centre, you’ll help us service our members in the UK and Europe. Some of the other responsibilities you’ll have:
**Customer Services**
- Resolves first line customer queries relating to their accounts associated to payment contracts and contractual relationships
- Reports any issues reported by customers, and escalate where necessary
- Manages clients regarding overdue balances and the collection of those in line with Collections policy, maintaining individual areas within the system’s ledger by telephone and letter
- Identification, progress chasing and resolution of queries utilizing the query management system

**Administration**
- Record all activity associated with any communication in the related Administration system
- Accurately update internal and external systems and tools as required
- Follow defined scripts or directions around support or payment negotiation as defined from time to time

**Qualifications**:

- Strong Customer Service and relationship building skills
- Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.
- Attention to detail, able to document details of issues clearly in a concise understandable manner
- Ability to work in a team where you manage your own time and priorities
- Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same
- You’re a true team player who knows that we all have to sometimes roll up our sleeve
- Strong Customer Service and relationship building skills
- Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.
- Attention to detail, able to document details of issues clearly in a concise understandable manner
- Ability to work in a team where you manage your own time and priorities
- Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same
- You’re a true team player who knows that we all have to sometimes roll up our sleeve

**Additional Information** What does it mean to work for Xplor?**

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

- Unparalleled opportunities to learn and accelerated career development
- A collaborative, team environment with people who truly love what they do
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- Unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career, and further support to help you grow
- Flexible work options

**More about us**

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in the United States in Atlanta, GA, with opera

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...

  • Customer Service Advisor

    8 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any...

  • Customer Service Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Hadrians Recruitment Full time

    On behalf our award-winning Financial Services client, we are looking to recruit exceptional Customer Advisors to join their Insurance team. As a Insurance advisor, you’ll be at the forefront of the business and representing the brand. You will be supporting our customers through their journey, whether this is just a initial enquiry or if the customer is...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Store: Specsavers Newcastle-Kingston-Park** **Hours: Full time - 40 hours (weekend working is essential)** **Benefits: Additional birthday day off, Specsavers perks programme, staff, friends and family discounts, Wecare & Headspace, enhanced family & sick leave** - **Full Training provided - with great progression...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Mitie Full time

    **Contract Type**: Permanent **Type of Employment**: Full Time **Hours**: 40 Per Week **Shift**: 0700-1530 or 0800-1700 daily **Salary**: £24,000 per annum **Location**: Benton Park View - Newcastle upon Tyne - BPR014 Newcastle Estate We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team. As a...

  • Customer Service Advisor

    2 months ago

    Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Job Description Customer Service Advisor Upto £17.20 (PAYE) 6 months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support...

  • Customer Service Advisor

    4 months ago

    Newcastle upon Tyne, United Kingdom Randstad Technologies Remote Work Freelance Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom ABL 1Touch Full time

    **Customer Service Advisor** **(This is a Maternity cover contract)** Do you have a passion for delivery first class customer service? Want to join a growing company with career progression opportunities? If so, we have an exciting role for you! **What we offer you?** - 28 days holiday (including bank holidays) - Healthcare Cash Plan (including Gym and...

  • Customer Service Representative

    6 months ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Looking for high motivated individuals in Newcastle! The Customer Servicerole comes with a combination of routes to market such as B2B, B2C, with constant development and uncapped earnings **Responsibilities**: - Converting warm and cold leads into sales through a direct sales approach. - Creating your own sales opportunities: cold leads in business to...

  • Customer Service Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Looking for high motivated individuals in Newcastle! The Customer Servicerole comes with a combination of routes to market such as B2B, B2C, with constant development and uncapped earnings **Responsibilities**: - Converting warm and cold leads into sales through a direct sales approach. - Creating your own sales opportunities: cold leads in business to...

  • Customer Service Advisor

    8 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor - Newcastle?** **Customer Service Advisor** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve customer queries...