Customer Service Representative
6 months ago
**Role & Responsibilities**
- Resolving customer queries on a first contact resolution basis.
- Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
**The Person**:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
**Essential Criteria**:
- Minimum 6 months’ customer service experience
- Professional telephone etiquette.
**Desirable Criteria**:
- 12 months’ contact centre experience dealing with customer queries via phone.
**Hours of Work**:
- 40 hour per week
- Rotational shift patterns between Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 12:00 (1 In 3 Weekends).
- Permanent contract
**Selection Process**:
- Telephonic Screening
- Competency based Interview
- Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks
**HCL_BSERV**
**Salary**: £11.00 per hour
Expected hours: 40 per week
**Benefits**:
- Referral programme
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Reference ID: PEARBELF23
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