Commercial Account Officer

2 weeks ago

Dorchester, United Kingdom Dorset Councils Full time

Organisation
- Dorset Council
- Location
- Dorchester, United Kingdom
- Reference
- 61005342B
- Occupational group
- Waste Management & Refuse
- Salary details
- £11,389 - £12,705
- Job term
- Part Time
- Appointment type
- Permanent
- Contact
- Matthew Boulter
- Contact telephone
- 01305 225784
- Closing Date
- 02 May 2023

**Commercial Account Officer**:
**18.50 hours per week**:
**Salary £11,389 - £12,705**:
**County Hall, Dorchester, combined with home-working**:
**What’s in it for you**:
This is an exciting opportunity to join the successful Commercial Services team which are responsible for managing the garden and trade waste services delivered by Dorset Council’s Waste Team. The service provides garden waste collections, along with a range of waste and recycling collections to businesses to over 55,000 customers across Dorset.

**What you can expect to be doing**:
You will be working as part of a supportive and enthusiastic team and receive a full programme of training. The role will also offer the opportunity to develop and strengthen account management, customer service and marketing skills along with the opportunity to contribute to a range of projects which supports the service’s digital transformation.

For further information about what this role will entail please refer to the context statement provided.

**About you**:

- You will have excellent customer service skills and experience of managing and processing customer requests to a high standard.
- We are looking for someone who has:

- Significant experience in an administrative role, using computerised systems
- Experience of successfully working in a team
- Experience of customer care
- The ability to multi-task
- Excellent organisational skills
- The ability to work with minimum supervision and to use initiative
- A positive can-do attitude

**Contact details**:
**Additional Information**:
The role is mainly office and home based with occasional travel across the county which will require the ability to drive and have access to a vehicle (or transport we deem suitable) available for use as needed.

**Dorset Council: A great place to work**

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:

- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

Find out more about how to apply.

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