Senior Revenues Officer Council Tax

3 weeks ago

Dorchester, United Kingdom Dorset Councils Full time

Organisation
- Dorset Council
- Location
- Dorchester, United Kingdom
- Reference
- 61058492a
- Occupational group
- Finance, Procurement, Revenues & Benefits
- Salary details
- £36,648 - £42,403
- Job term
- Full Time
- Appointment type
- Permanent
- Contact
- Julie Monelle
- Contact telephone
- +441305211905
- Closing Date
- 27 November 2023 11:00 PM

**Senior Revenues Officer Council Tax**

**Permanent - 37 hours per week**

**Salary - £36,648 -£42,403 per annum**

**County Hall, Dorchester**

**What’s in it for you**:
We are looking to recruit a further senior officer within our dedicated and driven Council Tax team. We are expanding our Revenues and Benefits Service and this post is a full-time, permanent role leading and directing a very busy team.
This is a great opportunity to work with and mentor a constantly busy team with ever changing priorities where no two days are the same. As a great coordinator you will be adaptable in your approach to work and open to meeting the various challenges that the billing and collection of Council Tax presents.
If you have experience in working with the public and can demonstrate a confident and diplomatic approach supported by good interpersonal skills, if you are motivated by improving the customer experience and aspire to deliver a first-class service then we would like to hear from you. You must show the ability to make decisions under pressure and deal with changing priorities directing the team knowledgably and with confidence.

**What you can expect to be doing**:
We are passionate about providing an excellent service to our communities supporting customers in often difficult and challenging times. Working alongside other senior officers, you will monitor workloads whilst advising on all aspects of the administration and billing and collection of Council Tax. Implementing and complying with statutory legislation, policies and procedures, whilst providing a high-quality customer service.

Your daily work will be varied and will range from working with the other senior officers, team supervision, work allocation and monitoring to dealing with complex legislative queries and challenging customers. You will advise and support the team and will promote and champion efficiency to maximise performance. You will hold regular 1-2-1 meetings and manage the ongoing training of officers identified from within the appraisal system.

You will provide advice, guidance and explanation, signposting customers for further ongoing support and recognising the need to safeguard individuals including cases of mental health, severe vulnerability and financial difficulties whilst managing customers of a challenging nature.

You will be working with all aspects of Council Tax billing and collection, including updating and accurately maintaining data and customer accounts using our main systems. We use Capita's Academy System supported by our document management system Enterprise.

We work in a fully collaborative and supportive team and wider service. There are opportunities to work in a hybrid way however there will be an expectation to work in the office to train and mentor and perform certain tasks. Our main office is based in County Hall and we also maintain an office at Westport House.

Future development is supported with access to training and development including consideration for professional qualifications through the professional body of the IRRV.

**About you**:
The experience, knowledge and skills required for this role are specified in detail in the person specification, job description and within the context statement. You must be a superb communicator and able to deliver messages to a range of customers and officers alike. You must be able to draw on legislation and case law in your responses and look to maximise Council Tax collection whilst promoting the take up of discounts and support.

We are looking to appoint a dynamic, capable senior officer with proven people management skills and experience in the administration of Council Tax. This is a great opportunity to help lead a busy team who have a large and varied workload.

You will be proficient in handling a wide range of highly sensitive data and have the ability to communicate complex information in easy-to-understand Plain English.
You must have the ability and flexibility to cope with the pressures of changing priorities and tight deadlines. Ideally you will also be fully conversant with Microsoft Office products and have some experience of working with the Capita Revenues systems and document management system would be advantageous although training will be provided.

**Contact details**:
**Dorset Council: A great place to work**

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about

  • Senior Recovery Officer

    1 month ago

    Dorchester, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Dorchester, United Kingdom - Reference - 61040561 - Occupational group - Finance, Procurement, Revenues & Benefits - Salary details - £34,723 - £40,478 - Job term - Full Time - Appointment type - Permanent - Contact - Julie Monelle - Contact telephone - +44 1305 211905 - Closing Date - 06 April 2023 11:00...

  • Recovery Officer

    1 month ago

    Dorchester, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Dorchester, United Kingdom - Reference - 61053892 - Occupational group - Finance, Procurement, Revenues & Benefits - Salary details - £24,496 - £28,371 - Job term - Full Time - Appointment type - Permanent - Contact - Zoë Legge - Contact telephone - +44 1305 211915 - Closing Date - 06 April 2023 11:00...

  • Senior Casework Officer

    4 weeks ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: The team works with schools, Multi-Academy Trusts and a variety of internal and external agencies to support families in securing a school place. The team is also responsible for managing all mainstream school transport entitlement, looking at individual circumstances and entitling school transport accordingly. The work can be...

  • Inspection Officer

    4 weeks ago

    Dorchester, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Dorchester, United Kingdom - Reference - 61059276 - Occupational group - Finance, Procurement, Revenues & Benefits - Salary details - £26,421 - £30,296 per annum - Job term - Full Time - Appointment type - Permanent - Contact - Patrick Lane - Contact telephone - +441305211926 - Closing Date - 13 February 2024...

  • Information Compliance Officer

    1 month ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: The Information Compliance Team is based within the Assurance Service. We manage data breaches, Subject Access Requests (SARs),Freedom of Information (FOI) requests and Environmental Information Regulation(EIR) requests, in compliance with statutory timescales. The team also manages Police requests, reviewing personal information before...

  • Senior Communications Officer

    1 month ago

    Dorchester, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Dorchester, United Kingdom - Reference - 61049553b - Occupational group - Public Health - Salary details - £15,549 - £17,705 (based on 18.5 hours per week) - Job term - Part Time - Appointment type - Fixed Term - Contact - Lucy Mears - Contact telephone - +441305225322 - Closing Date - 22 August 2023 11:00...

  • Environmental Health Officer Standards

    1 month ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: We have an exciting opportunity for an Environmental Health Officer to join our Housing Standards (East Team) in Dorchester, part of the Housing and Community Safety group of services at Dorset Council. The Housing Standards East team is responsible for carrying out a wide range of duties and roles related to the private sector housing...

  • Policy Officer

    1 day ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: We are seeking a dedicated Policy Officer to join our dynamic Policy & Engagement Team. This key position, reporting to the Engagement & Policy Lead, plays a crucial role in shaping the landscape of Adult Care services. **What you will be doing**: - conduct thorough research and analysis to develop, review, and update policies and...

  • BI & Performance Business Partner - Adults & Housing

    1 month ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: Do you have a curious mind, are you driven by the complexities of data and what it can tell you? Come and work with us - we are looking for someone to join us as soon as possible to bolster the strategic performance and business intelligence needs of our Adults & Housing directorate. This is an exciting time to join the central Business...

  • Scrutiny Support Officer

    4 weeks ago

    Dorchester, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Dorchester, United Kingdom - Reference - 61057421a - Occupational group - Legal & Democratic - Salary details - £31,099 - £35,411 Job term - Full Time - Appointment type - Permanent - Contact - Marc Eyre - Contact telephone - +441305224358 - Closing Date - 28 August 2023 11:00 PM **Scrutiny Support...

  • Commissioning Service Support Officer

    4 weeks ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: Are you interested in making a meaningful impact on the lives of residents in Dorset? Do you have an interest and understanding of adult social care? Are you looking for an interesting, varied and challenging role? Do you have great ICT Skills and enjoy gaining new knowledge and skills? We are looking for a Commissioning Service...

  • Civil Enforcement Officer

    4 weeks ago

    Dorchester, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Dorchester - Reference - 60010461 - Occupational group - Highways - Salary details - £21,189 - £21,968 - Job term - Full Time - Appointment type - Permanent - Contact - Marion Fisher - Contact telephone - 01305 838463 - Closing Date - 24 January 2023 **Civil Enforcement Officer** **37 hours per week** **Salary...

  • Financial Assessment Officer

    1 day ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: You will be joining a friendly and supportive team and will learn about many aspects of personal finance, including details of the benefits system. Typically over the course of eighteen months to two years, you will become increasingly knowledgeable and thus independent in completing financial assessments. The role is key in supporting...

  • Facilities Officer

    1 month ago

    Dorchester, United Kingdom Connect2Dorset Full time

    Job Title: Facilities Officer Location: Dorchester Contract Type: Temporary Salary: £12.39p/h About Us Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our...

  • Facilities Officer

    4 weeks ago

    Dorchester, United Kingdom Connect2Dorset Full time

    Job Title: Facilities OfficerLocation: DorchesterContract Type: TemporarySalary: £12.39p/hAbout UsConnect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local...

  • Service Support Officer

    1 week ago

    Dorchester, United Kingdom Dorset Council Full time

    **About The Role**: Do you want to work for an organisation that understand the demands and emotional challenges of the job, that provides you with a positive, safe and supportive working environment? Do you want to work for an organisation that is proud of its robust learning and development offer? If the answers are yes, then Dorset Council is the...

  • Accommodation Officer

    6 days ago

    Dorchester, United Kingdom Connect2Dorset Full time

    **Job Title**: Accommodation Officer **Location**: Dorchester, Dorset UK **Contract Type**: Full-time, Temporary **Salary**: 16.26 per hour **About Us** Connect2Dorset is a managed service agency owned by Dorset Council, dedicated to providing temporary, contract, and interim opportunities within the Council. Our service is founded on ethical...

  • Senior Estates Surveyor

    2 days ago

    Dorchester, United Kingdom Connect2Dorset Full time

    Job Title: Senior Estates SurveyorLocation: Dorchester (Hybrid)Contract Type: TemporarySalary: £425 daily.About Us:Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to...

  • Senior Estates Surveyor

    4 days ago

    Dorchester, United Kingdom Connect2Dorset Full time

    **Job Title: Senior Estates Surveyor** **Location: Dorchester (Hybrid)** **Contract Type: Temporary** **Salary: £425 daily.** **About Us**: Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring,...

  • Facilities Officer

    3 weeks ago

    Dorchester, United Kingdom Connect2Dorset Full time

    Job Title: Facilities OfficerLocation: DorchesterContract Type: TemporarySalary: £12.39p/hAbout UsConnect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local...