Service Support Officer

2 weeks ago

Dorchester, United Kingdom Dorset Council Full time

**About The Role**:
Do you want to work for an organisation that understand the demands and emotional challenges of the job, that provides you with a positive, safe and supportive working environment?

Do you want to work for an organisation that is proud of its robust learning and development offer?

If the answers are yes, then Dorset Council is the employer for you We are an organisation with a strong commitment to a strengths-based approach in our relationships with customers and employees alike. We foster a vibrant, happy and high achieving workforce through professional development.

**Further Information**:
This is a part time role at 23 hours per week and the salary advertised is pro rata to reflect this.

Interviews will be conducted via Microsoft Teams however please get in contact if you are interested in the position but unable to attend an interview via this platform. Interviews may be convened 10 days after the closing date.

You will need to be confident with Microsoft 360 suite of systems (Word, Excel, Outlook, Teams) and use databases well to ensure accurate records are made for our residents.

Interpersonal skills are key in this role; being able to demonstrate tact, sensitivity and good use of language (both written and oral) when addressing both public and professionals. You will need a good understanding of GDPR. Relevant understanding of National Frameworks relating to Continuing Healthcare are an advantage in this role, but training will be provided. You will also need to demonstrate good initiative to complete work in line within agreed timescales.

This role is designed to be flexible and is part of a specialist team, where travelling may be required to fulfil the duties of the role.
- The role is based in provisionally based in Dorchester, but this can be flexible and open to negotiation.

**About Us**:
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:

- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

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