Contact Agent
2 weeks ago
Contact Agent
**Location**: Reading (with some flexibility for hybrid or remote working)
**Salary**:£21,000 per annum
These are exciting times at Education Development Trust. Having secured a number of important new programmes in recent months to support education settings around England, we are seeking a **Contact Agent**to assist in the delivery of a successful customer engagement plan.
You will support the Contact Team by being the first point of contact for learners dealing with queries, managing the initial phases of any complaints and generally ensuring a timely response to all contact from learners wanting to either join the programme,or whilst they are actively participating. Collectively, the team will ensure education settings can make fully informed decisions about engaging with the programme, and programme participants can be fully supported throughout the customer journey.
Closing date: Sunday 11th December
Interviews to take place week commencing Monday 12th December.
Education Development Trust is an education charity that exists to transform lives by improving education around the world. We work collaboratively with national and local governments, schools and other partners to design and deliver sustainable solutionsto improve education.
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