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Debt Advisor

4 months ago

Cardiff, United Kingdom StepChange Debt Charity Full time

**Salary** Starting at £23,000 with the potential to realise in role development increases up to £27,500 depending on performance and development criteria being met

**Start Date** 11th September 2023

**Location** Cardiff

**Shift Pattern** During training, a mixture of Monday to Friday 9am to 5pm and shifts. After training shifts operate on a 4 week rotation where you will work 35 hours across 5 days. You will work Monday to Friday between 8am & 6pm for 3 weeks and 1 week until 8pm. You will work 1 in 4 Saturdays. We offer hybrid working (see below)

**Contract Type** Permanent

**Hours of Work per Week** 35

**Closing Date **11/08/2023

**Ref No **2094

Do you want fulfilling and rewarding work that will positively change lives?

We’re looking for someone who can demonstrate empathy, great communications skills, and a non-judgemental approach to join our Operations team as a debt advisor. You'll provide expert debt advice to callers in our contact centres.

Our clients come from a variety of backgrounds and are located across the UK, and we reflect this in our workplace, one where you’re valued for being yourself. It’s the people we help and our colleagues who make us who we are - a truly inclusive organisation.

**Salary**:
Starting at £23,000 with the potential for increase up to £27,500, depending on performance and development criteria being met

**Where you’ll work**:
**The rewards**:

- Fully paid training in our academy before you start supporting clients
- 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.
- The opportunity to buy and sell annual leave
- A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
- Travel season ticket loans
- Cycle-to-work scheme
- Group pension scheme
- Group Company Life Assurance
- Westfield Health cash plan with employee discounts in high street shops
- Vitality at Work health and wellbeing
- Employee assistance programme
- Access to financial planning and advice
- 2 days paid volunteering leave per year
- Long service awards

**What you’ll be doing**:

- Talking with callers dealing with problem debt or helping current clients to complete annual or change of circumstances reviews
- Working as part of a team to support our clients
- Handling a high volume of calls in a fast-paced environment
- Working in an FCA regulated environment
- Meeting set targets on performance

**What you’ll bring**:

- Excellent communication skills
- The ability to handle challenging conversations
- Computer literacy
- Problem solving skills
- Attention to detail
- Emotional resilience

Don’t worry if you don’t have all the skills or experience required - our comprehensive training will give you these.

**Equality, diversity, and inclusion**:
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring - we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.