Customer Service Representative

6 months ago


Cardiff, United Kingdom Lantern Debt Recovery Services Full time

**CUSTOMER SERVICE REPRESENTATIVE**

**Salary £21,000.00 PLUS bonus AND benefits**

**Full time opportunities with rotating shift patterns**

**Based at either our Cardiff or Llanelli office - whichever suits you best**

Are you an experienced **Customer Service Advisor** or **Contact Centre Agent **looking for something 'more’ in your next role? Are you passionate about helping people and want to make a genuine difference to people’s lives, particularly those who may be in vulnerable circumstances? Do you have a can-do attitude and a desire to deliver excellent levels of customer service?

Yes? Then why not join our team at **Sonex Financial**

**Who are we?**

**Sonex Financial** is part of the Lantern Group, who’ve proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession **Sonex** is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector. We partner with several of the big energy and utility providers, helping their customers, experiencing financial vulnerability, find the right solution based on their personal circumstances.

**What will you be doing?**
- You’ll be joining a friendly, experienced team, where your role will focus on helping our customers find a sustainable solution to managing their energy bills.
- You’ll use our internal systems to update customer contact and status details, so it’ll be helpful if you’ve worked in a contact centre previously and used CRM systems such as Kraken or Caseflow.
- You’ll be helping customers to potentially work out an affordable payment plan, so you’ll need to be a good listener and have a pragmatic and empathetic approach to their personal circumstances. You’ll also help to resolve any customer queries, to ensure we look after our customers right, first time.
- We’ll give you the best start in your role, we will show you the **Sonex** way. This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed.

**Who are we looking for?**

Previous experience working in a call centre would be desirable but isn't essential so long as you are committed to delivering a great customer experience.

You’ll also be:

- A strong communicator with an excellent telephone manner.
- An active listener who pays close attention to detail.
- Empathetic and can quickly understand our customer’s needs.
- Computer savvy (MS Office and MS Teams in particular) and have experience of using and navigating a Customer Relationship Management platform.
- Self-motivated - able to work independently and as part of a team.
- Comfortable working within quality targets and KPIs.
- Reliable, trustworthy, discreet, and professional.

**We reward great work.**
- Discretionary annual bonus scheme, up to 10% of your salary
- Overtime opportunities.
- 30 days annual leave (incl. public holidays)
- Healthcare Cash Plan.
- Access to Reward Hub, offering an employee wellbeing scheme and discounts at major UK retailers.
- Recognition awards with monetary prizes for a job well done.
- Company paid Summer and Christmas parties, celebrations and more

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time

    Job OverviewUnited Parcel Service of America, Inc is committed to a policy of treating individuals fairly and recruiting based on merit. We are seeking a highly motivated Customer Service Representative to join our team in Cardiff.About the RoleThis is a permanent position with a competitive salary of £25,000 - £30,000 per annum. You will be responsible...


  • Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at SPAR Hoo. As a Customer Service Representative, you will be the first point of contact for customers, providing a positive and friendly service. You will be responsible for processing customer purchases efficiently and accurately, maintaining a clean and...


  • Cardiff, United Kingdom Kent Recruitment Bureau Full time

    Cardiff | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...


  • Cardiff, United Kingdom Kent Recruitment Bureau Full time

    Cardiff | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...


  • Cardiff, United Kingdom Three Arches Services Ltd Full time

    **About us** Three Arches Services Ltd is a small business in Cardiff. We are a professional garage with outstanding values and customer care. Our work environment includes: - Modern office setting Overview: We are seeking a dynamic Customer Service Representative to join our team. With exceptional communication skills and a passion for providing...


  • Cardiff, Cardiff, United Kingdom Ritz Recruitment Full time

    We are seeking a skilled Customer Service Representative to join our team at Ritz Recruitment. As a Customer Service Representative, you will be responsible for handling customer contacts by telephone, email, and Live Chat.Key Responsibilities:Effectively handle inbound calls regarding insurance and accurately record the outcome of each contact.Manage...


  • Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative / Post Office Counter Clerk OpportunityWe are seeking a highly motivated and customer-focused Customer Service Representative / Post Office Counter Clerk to join our team at SPAR Hoo. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting our store...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Cardiff, we're seeking a skilled Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or...


  • Cardiff, Cardiff, United Kingdom NEXT Full time

    About UsAt NEXT, we're passionate about delivering exceptional customer experiences and providing our customers with the best possible service. We're looking for a talented Customer Service Representative to join our team.The RoleThis is an exciting opportunity to work in a fast-paced environment, offering outstanding service and excellent stock operations...


  • Cardiff, United Kingdom OCR Solutions Full time

    **Customer Service Representative - Cardiff** Responsibilities and Duties Quoting Clients based on system generated pricing Adhering to Client agreed Service Level Agreements Supporting Team Members within the business Liaising with employed drivers as a well as external suppliers Negotiate rates with suppliers Monitoring bookings from start to...


  • Cardiff, Cardiff, United Kingdom Terry Soot MG Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Terry Soot MG. As a customer-facing professional, you will be responsible for providing exceptional service to our clients' customers.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to build rapport quickly with customers....


  • Cardiff, Cardiff, United Kingdom Tenpin Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Tenpin. As a key member of our staff, you will provide exceptional customer service, ensuring that every guest has an enjoyable experience in our center.The ideal candidate will have excellent communication skills, be flexible with their working pattern, including evenings...


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We currently have an opportunity for an enthusiastic individual to join our team as a Customer Service Representative within the Wales Interpretation and Translation Service (WITS) based at County Hall, Atlantic Wharf, Cardiff. The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public...


  • Cardiff, Cardiff, United Kingdom Maximus Full time

    Maximus: Providing Exceptional ServiceIn this role as a Customer Service Representative, you will have the opportunity to make a meaningful impact in the lives of our service users. As part of our team at Maximus, you will be working with various organisations from the charity, third sector, and government sectors.We are seeking an individual who is...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Cardiff, United Kingdom. As the first point of contact, you will be responsible for handling incoming queries, providing accurate information, and resolving issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Cardiff, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Cardiff, United Kingdom Engineering Direct Ltd Full time

    We are looking for a Customer Service Representative to work within a local Council Office. As a CSR and as First Point of Contact, you will be expected, once trained, to understand, support and advise a wide range of customers making enquiries regarding all Council services through multiple channels of access. You will be responsible for resolving a high...


  • Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time

    ["Job Description:At United Parcel Service of America, Inc., we are seeking a skilled Clerk-Front Desk to join our team. As a key member of our front-line staff, you will be the first point of contact for our customers, providing a warm and welcoming experience.Responsibilities:Field customer concerns and queries in a professional and courteous...


  • Cardiff, Cardiff, United Kingdom Future Full time

    We're looking for a talented Customer Service Representative to join our team at Future. As a Customer Service Advisor, you will be the primary point of contact between our business and customers, supporting them while they complete their online comparisons, offering clarity on product information, and helping them take advantage of special offers.Key...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Service Representative** *** Yolk Recruitment are working with a leading financial services company on the outskirts of Cardiff to help them find friendly and driven Customer Service Advisors to join their small team that supports their customers with account queries. This company are a dynamic and innovative force that's transforming the way...