Helpdesk Operative

2 months ago


Oxford, United Kingdom G4S Full time

Location: Oxford, Oxfordshire

**Salary**: £11.50 - £15.00
Posted: 9 Jan 2023
Closes: 16 Aug 2023

**Job Type**: Part Time and Permanent
Business Unit: UK Facilities Management
Region / Division: UK & Ireland
Reference: 12656

**Role Responsibility**:
**HELPDESK OPERATIVE**

**Salary**:£11.50 to £15 per hour**

**Working Hours: Permanent, Part Time, 16 hrs per week (Mon - Fri)**

**Location: Churchill Hospital, Oxford, OX3 7LE**

**Excellent Company benefits including Contributory Pension**

**About Us**

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. Churchill Hospital is a centre of excellence for cancer services and other specialties, including renal services and transplants, clinical and medical oncology, dermatology, haemophilia, chest medicine and palliative care.

**About the role**

We have an opportunity for a Helpdesk Operative to join our team based at Churchill Hospital. This is a part time position working 16 hours per week, Monday to Friday between 2pm and 10:30pm. As the Helpdesk Operative you will be working with all Facilities Departments within G4S and promoting good communication between both G4S and the Trust, patients, their visitors and the general public, ensuring all requests and enquiries are dealt with in line with G4S Minimum Standard requirements.

**Responsibilities**:

- Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system.
- Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and all G4S Management.
- Coordinating the daily work flow between all G4S Services Team (Housekeeping, Hard FM, Porters).
- Proactively manage all Service Requests and Tasks, obtaining accurate information from all G4S Services Team (Housekeeping, Hard FM, Porters).
- Proactively provide customers with information on outstanding work requests.
- Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines.
- Undertake general administration to support the department, ensuring all service standards are met.

**About you**

If you can keep calm under pressure and are passionate about helpdesk support then this is an exciting opportunity for you.

**Essential Criteria**:

- Experience of working in a Call Centre or Similar Environment.
- Sound Knowledge of CAFM Systems.
- Accurate Record Keeping.
- Strong IT skills.
- Ability to manage shift patterns, being flexible.
- Strong problem solving skills - be able to handle complex enquiries.

**Benefits**:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- Progression, training and development catered to you.
- Charity work.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work
- Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

**#LI-EL1


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