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Helpdesk Support Analyst 2nd Line

4 months ago

Oxford, United Kingdom Willow HR Full time

About Bluespires:

At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter.

We are currently seeking a skilled Helpdesk Support Analyst to join our growing team. As a 2nd Line expert, you will provide technical support to end users and clients remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of escalated tickets.

 

Requirements

·       Excellent interpersonal and communication skills (both oral and written)

·       Proactive and motivated approach to customer service

·       Logical and structured problem-solving abilities

·       Keen attention to detail

·       Effective time management and multitasking skills

·       Strong technical troubleshooting skills, including collaborating with third-party companies to resolve client issues related to hardware and software.

 

Desirable Skills (but not essential):

·       Experience with technologies such as WatchGuard, Sophos, Datto, Intune, and SharePoint

·       Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.)

·       Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment

 

Why Join Us?

·       Career Development: Opportunities for professional growth and development.

·       Supportive Environment: Work within a supportive team that fosters a learning environment.

·       Benefits: Competitive salary package and benefits.

 

We welcome applications from candidates who do not 100% meet the role requirements.

If the above sounds like you, we are waiting for you to start your journey with us

A quick note on our recruitment process... 

Bluespires typically operate a 2-stage recruitment process. However, depending on the role – you may be asked to attend a 3rd stage interview to meet additional members of our team. Our typical recruitment process is as follows: 

·       Stage 1 - Telephone or video introduction with our recruiter to discuss the application, your interest in the role, and suitability. 

·       Stage 2 - Interview with senior management team – face to face 

·       Stage 3 – role dependent - Additional Interview with business stakeholders where required. 

 

If you have any questions, please just reach out for us – we value feedback

 

Joining Bluespires means becoming part of a team that puts its members first

 

We recognize and reward hard work and strive for excellence in everything we do. Our culture fosters fun, growth, and enjoyment in our work. 

 

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

 

If this resonates with you, we would love to hear from you. We are always seeking individuals who share our values and goals.

Benefits

Some of the benefits we offer for all our team are as follows: 

·       Company pension

·       Company events and social activities

·       Employee Assistance Program

·       Life insurance

·       Referral programme bonus

·       Bicycle purchase scheme

·       Sick pay

·       Flexible working arrangements

·       Free, secure parking

·       Regular Friday lunches

·       Friday 5PM drinks

Work Authorisation: Must be authorised to work in the United Kingdom

Work Location: On-site in Eynsham, Oxfordshire

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