Branch Assistant

5 months ago


Norwich, United Kingdom PBS - SBD Full time

EPW1

**Job Title**:Branch Assistant

**Accountable to**:Branch Manager

**Location**: Norwich

**Hours**: 07:30 - 16:30 Monday to Friday, Saturday AM

Role

The role of the Branch Assistant is to support Branch & regional Sales targets and to attain monthly and annual sales targets for the branches. You will look to identify opportunities and maintain customer relationships to maximize sales potential, champion business objectives and ensure strong focus on margin, volume & profit.

Mandatory Responsibilities
- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines for all customers.
- Work efficiently and effectively.
- Ensure effective communication with the Customer and Branch Managers
- Accurate weekly and monthly reporting

Role Responsibilities
- Manage existing accounts to achieve maximum business.
- Open new accounts and ensure they continue to develop profitably.
- Engage with customers face to face and over the phone.
- Accurately take and input orders into the system
- Providing quotations
- Maximize add-on sales.
- Make proactive telephone calls to lapsed accounts and potential new customers.
- Collaborate closely with Branch Managers to ensure correct products are delivered on time.
- Regularly engage with external sales and credit control teams
- Work collaboratively to create awareness in the customer base of the full range of product offerings within PBS

Performance Measures
- Attendance
- Recording of Daily/Weekly call outs

Personal Attributes
- Excellent telephone manner
- Organised approach to work
- Ability to work on your own initiative.
- Attention to detail.
- Positive approach to the working environment
- Driven approach to work

Skills/Abilities/Qualifications
- Previous internal sales experience
- Sales experience in a construction related distribution
- Good level of numeracy & IT levels
- Strong communication skills
- Ability to build & maintain key relationships with customers
- Capable of holding regular Teams meetings with SBD colleagues.
- A calm individual capable of working well under pressure.


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