Branch Administrator

2 weeks ago

Norwich, United Kingdom Stannah Full time

Branch Administrator Job Norwich - Apply Now

Are you passionate about customer service and looking to advance your admin career?

Stannah is seeking a dedicated Administrator to join our Norwich Service Branch as a Branch Administrator. This is a full time job, working hours Monday to Thursday 9am to 5.00pm and Friday 9am - 4.30pm.

This administrator job offers you the chance to work in a dynamic environment with a team that values customer service and teamwork.

Our ideal candidate would have previous experience working in a busy administrator job, and scheduling works.

Administrator Job Responsibilities:

  • Communicate with customers, field engineers, and internal departments via phone and email, taking ownership of queries through to resolution.
  • Coordinate and schedule work for field engineers, ensuring smooth operations and customer satisfaction.
  • Process invoices, resolve billing queries, and maintain accurate records in our electronic database.
  • Generate reports using Excel to support various administrative tasks.
  • Perform general admin duties, including filing, photocopying, scanning, handling couriers, and managing post.

Administrator Job Requirements:

  • Previous experience in an admin job or similar role is essential.
  • An NVQ in Administration or equivalent is preferred.
  • Strong customer service skills and excellent IT proficiency are key for this role.

If you have previously worked as an Administrator, Admin Assistant, Business Administrator, Customer Service Administrator or similar and are eager to continue your admin career and have the skills to excel in an administrator job, we want to hear from you.

Click the "Apply Now" button to submit your application for our administrator job in Norwich

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

#MandRRingwood

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