Trade Counter Branch Support

6 months ago


Norwich, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

**Are you a customer service-oriented individual looking for a role that offers variety and the opportunity to work in a dynamic team environment? We seek an experienced Trade Counter Branch Support to join our team**

As a Trade Counter Branch Support, you will be responsible for providing exceptional customer service and support to our trade counter branches. Your primary focus will be to assist with branch operations, ensuring efficiency and accuracy in meeting the needs of our valued customers. This role requires a proactive and highly organised individual who can handle multiple tasks and prioritise effectively, but most importantly of all, a team player

**Responsibilities**:

- Support trade counter branches in delivering exceptional customer service
- Handle incoming customer inquiries, providing accurate information and resolving issues promptly
- Keep track of customer orders and ensure timely delivery and fulfilment
- Assist with stock management, including receiving and organising inventory
- Coordinate with internal teams to resolve any customer complaints or escalations
- Conduct regular branch audits to ensure compliance with company policies and procedures
- Assist with branch marketing activities, such as creating promotional displays and materials

**Requirements**:

- Previous experience in a similar customer service or support role
- Full UK driving license and my own vehicle to enable commuting between local branches.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in using computer systems and software
- Ability to work effectively in a fast-paced team environment
- Attention to detail and accuracy in handling customer information
- Knowledge of general trade counter operations and products is a plus

**What’s in it for you?**
- Competitive salary + monthly KPI store bonus, potential 2-3k + mileage allowance.
- Monday-Friday, no weekends
- Career advancement - next step towards management
- 33 days holiday inclusive of statutory holidays - Christmas shut down
- Training & Development - We’ll help you be the best you can be with excellent training and ongoing development

**If this opportunity has caught your interest, and you would like to know more, please hit apply, and one of our internal recruitment consultants will call you to discuss it in more detail.**

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have access to your own vehicle?

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 75% (preferred)

Work Location: On the road


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