Out of Hours Call Handler

6 months ago

Belfast, United Kingdom Connected Health Full time

**About Us**

At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the world. It’s that simple, so come join the best

**ROLES & RESPONSIBILITIES**:

- Maintain all client activity on IT system
- Prepare handover materials at the end of shift
- To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
- To maintain confidentiality at all times and carry out the Company’s Confidentiality Policy
- To report to the Area Manager, Assistant Manager and Director of Care any issues regarding the safeguarding of clients
- To ensure the continuous improvement of service delivery
- To participate in companywide projects
- To carry out any other tasks required by the company

**ESSENTIAL CRITERIA**:

- Experience working within the Care Industry
- Call handling experience
- Strong IT Skills
- Relationship Management
- Strong telephone skills
- Excellent organisational and planning skills.

**The working hours are as follows on alternate weekends**:
8am to 2pm or 2pm-10pm Saturday and Sunday

OJ

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