Patient Process Facilitator

4 days ago


StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

Reporting to the Administrative Manager, the post holder will assist in the provision of an efficient, effective and comprehensive administrative service supporting the clinical team. You will be expected to work alongside Medical/Nursing & Administrative Staff ensuring patient flow through the Emergency Assessment Unit/Ambulatory Care and Initial Assessment areas to facilitate efficiency and enhance the patient streamlined journey during their admission.

Using appropriate technologies and equipment the post holder will produce all work outputs to a high standard meeting the organisations requirements for Patient Safety, Information Governance and CQC recommendations in adherence with Trust policies, procedure and guidelines.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

Maintain and support electronic system update re patient’s location and movements

Support the clinical team to promote flow and efficiency

Access patient details using the trust electronic systems

Ensure diagnostics are not delayed and access patient results to support the medical team’s decision making process regarding patient care

Assist in preparing patients notes ready for transfer or discharge

Build relationships and utilise good communication skills with all members of the Multi Disciplinary Team ensuring that the most up to date patient information is available

Address discrimination and harassment, and promote equality and diversity in the workplace

Reduce sickness absence work place accidents and promote zero tolerance on violence against staff

Establish good working relationships throughout the hospital with key staff members,

Deal with queries from service users including patients and their representatives in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Assist in planning and prioritising of workload to ensure that all service requirements and priorities are met

Data entry and retrieval of results/information where appropriate through the effective use of available technologies

Support short-term cover throughout the work area where appropriate to cover sickness absence/annual leave where appropriate

Assist in ensuring a healthy, safe and secure working environment for self and work team

Any other ad-hoc duties as and when required in line with service needs and within scope of capabilities

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff

Take responsibility for personal development and education



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