Patient Experience Advisor

8 months ago


StocktononTees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

To proof read written complaint responses to a very high standard for the approval and signature of the Trust Responsible Person for signing a complaint. This requires an excellent command of the English language and attention to detail is essential to meet required standards. Accompany the Patient Experience senior team to meetings (Trust wide or in a complainants home). With the responsibility for taking notes/ transcribing and formulating concise notes.

To analyse data to produce high quality reports regarding patient experience. To develop an understanding of the National and Local survey process and support the Survey Lead when required. To support wards and departments in collecting and inputting Friends & Family data. To release a daily Friends & Family report to ensure text messages are sent to patients.

To liaise with the National team with issues or queries.



  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    To provide an efficient and effective Patient Experience Advisor role to patients, carers, relatives, advocates and staff. To comply with National Regulations and local policy in relation to complaint management, to ensure a high quality service is maintained. To demonstrate excellent listening skills, compassion, empathy and sensitivity and the ability to...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary o Work as part of a team, handling concerns and complaints in preparation for investigation within specified time Undertake occasional non-complex complaint investigationso Liaise with complainants, identifying the key points, agreeing an action plan and timescales and supporting the complainant throughout the complaints processo Liaise...

  • Patient Advisor

    5 months ago


    Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient Advisor Location: Stoke Salary: £24, + bonuses Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect...

  • Patient Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom Optical Express Group Full time

    **Location: Stoke** **Salary: up to £25,000 per annum + bonuses** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other...

  • Patient Advisor

    7 months ago


    Stoke-on-Trent, United Kingdom Optical Express Group Full time

    **Location: Stoke** **Salary: £24,000 + bonuses** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed...

  • Patient Advisor

    7 months ago


    Stoke-on-Trent, United Kingdom Veincentre Full time

    **As a Patient Advisor, your primary responsibility is to provide exceptional support, guidance and advocacy to patients throughout their healthcare journey. You will serve as a vital link between patients and healthcare professionals, ensuring that patients receive the best possible care and experience.** **Key Responsibilities & Requirements** - Patient...

  • Patient Advocate

    3 months ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £28,000 - £35,000

    Registered Nurse OpportunityWe are seeking a compassionate and experienced Registered Nurse to join our healthcare team at beBee Professionals in Stockton-on-Tees.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with physicians and other healthcare professionals to develop patient care...

  • Recruitment Advisor

    8 months ago


    Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    An exciting opportunity is available to join our Trust working as Recruitment Advisor in our People Services Department. The post is offered on a full time and permanent basis. The post holder will be responsible for the day to day recruitment activity for the trust and will provide support and advice on the trusts recruitment processes to all...

  • No7 Advisor

    6 months ago


    Stockton-on-Tees, United Kingdom Boots Full time

    Summary Job Reference: 233219BR - Job Reference: 2 3 3 2 1 9 B R Stockton On Tees, Teeside Retail Park Permanent 35 Hours **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up...

  • No7 Advisor

    6 months ago


    Stockton-on-Tees, United Kingdom No.7 Boots Full time

    Stockton On Tees, Teeside Retail Park Part-Time Permanent - The salary for this role is £24,245.10 - £26,884.69 depending on location. - No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. - Who we are - Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    Reporting to the Lead for Patient Flow and Discharge. The post holder will assist in the provision of an efficient, effective and comprehensive administrative service supporting the ward based team. The post holder will be expected to work alongside Patient Flow /Integrated Discharge Team as well as external partners to facilitate flow through the ward and...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    Job Title: Patient Care AdvocateAbout the Role:We are seeking a compassionate and empathetic Nurse to join our team as a Patient Care Advocate. This is an excellent opportunity for a motivated individual to work in a dynamic environment and make a real difference in the lives of our patients.About Us:At North Tees & Hartlepool NHS Foundation Trust, we pride...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    We have an exciting opportunity available for a permanent Patient Process Facilitator to join our ED team. You will be working as part of a well established team and the wider multi disciplinary team to promote the efficient flow of patients within the Trust and support both the medical and nursing team with diagnostic requests and result management. You...

  • Parts Advisor

    1 week ago


    Stockton-on-Tees, United Kingdom Ford & Slater Limited Full time

    PARTS ADVISOR (Night shift) Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business.We currently have an exciting position as a Night Shift Parts Advisor in the fantastic team at our DAF Trucks dealership in Stockton.As a Parts...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £28,000 - £35,000

    beBee Professionals in Stockton-on-Tees is seeking a compassionate and experienced Registered Nurse to join our healthcare team and provide patient care, administer treatments, and collaborate with other healthcare professionals.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £28,000 - £35,000

    Patient Care Coordinator We are seeking a compassionate and experienced Registered Nurse to join our healthcare team in Stockton-on-Tees.In this role, you will be responsible for providing exceptional patient care and services in a clinical or hospital setting.Responsibilities:Assess and monitor patient health, administering medications and treatments as...

  • No7 Advisor

    6 months ago


    Stockton-on-Tees, United Kingdom No.7 Boots Full time

    Stockton On Tees, Teeside Retail Park Part-Time Fixed Term The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...

  • No7 Advisor

    6 months ago


    Stockton-on-Tees, United Kingdom Boots Full time

    Summary Job Reference: - 226711BR Stockton On Tees, Teeside Retail Park Fixed Term 21 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...

  • No7 Advisor

    6 months ago


    Stockton-on-Tees, United Kingdom No.7 Boots Full time

    Stockton On Tees, Teeside Retail Park Full-Time Fixed Term The hourly rate for this role is £11.30 - £12.50 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...

  • No7 Advisor

    7 months ago


    Stockton-on-Tees, United Kingdom Boots Full time

    Summary Job Reference: - 224407BR Stockton On Tees, Teeside Retail Park Fixed Term 37.5 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...