Patient Experience Advisor

4 months ago


StocktononTees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

To proof read written complaint responses to a very high standard for the approval and signature of the Trust Responsible Person for signing a complaint. This requires an excellent command of the English language and attention to detail is essential to meet required standards. Accompany the Patient Experience senior team to meetings (Trust wide or in a complainants home). With the responsibility for taking notes/ transcribing and formulating concise notes.

To analyse data to produce high quality reports regarding patient experience. To develop an understanding of the National and Local survey process and support the Survey Lead when required. To support wards and departments in collecting and inputting Friends & Family data. To release a daily Friends & Family report to ensure text messages are sent to patients.

To liaise with the National team with issues or queries.



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