Customer Service Administrator

3 weeks ago

StokeonTrent, United Kingdom EPIC Housing Limited Full time

Do you thrive in a small community-based organisation providing great services?

Join a small, but perfectly formed, community-based organisation providing services and support to over 1,300 homes and tenants.

**The Role**

We are looking for a part-time Customer Service Administrator to act as the first point of contact for our customers and stakeholders. Ensuring the delivery of a customer focused service by responding to a wide range of enquiries from tenants, residents, and other customers, providing advice and information at the first point of contact through assessing needs, in a prompt, efficient and courteous manner.

Hours: 21 Per Week (Monday-Friday).

**About You**

You will have:

- Experience and a good understanding of customer care.
- Ideally, an understanding of the social housing sector and related legislation.
- The ability to plan and prioritise your workload to meet targets.
- Excellent communication skills and be able to quickly ascertain customer needs, dealing with these directly or signposting to the right place.
- The ability to use Microsoft Office suite to a high standard.
- The ability to negotiate and deal effectively with difficult situations and customers.
- Experience of accurate record keeping and recording of information.

**Benefits**

In return we can offer you:

- Flexibility of hours
- 28 days holidays
- Employee Assistance Programme
- Pension

**About Us**

At EPIC we’ve got a strong set of values and a culture where our people can develop, thrive, enjoy their work, and have fun. EPIC prides itself on being a small organisation, and this means you will get the opportunity to be involved in so much more than your own role, supporting, and developing your career along the way.

Being part of EPIC is not just about the skills and experience you bring, but about you as an individual and the matching of your values to EPICs.

We know that work life balance is key to a positive employee experience and that’s why we actively promote a healthy balance, and offer flexibility on when and where you work, matching the needs of the business with the needs of the individual.

We are keen to hear from people that may not yet be where they want to be in their career but have the passion, aspiration, and desire to develop further. And for the right person, we can offer professional and personal development.

EPIC is in an exciting period of change, and our drive over the next few years is to strengthen and improve our core services and continue to be a good landlord, developing vibrant communities in the areas we work. And to do that, we need to recruit and keep the best people.

Your skills, knowledge and experience are valuable to us. If you enjoy working in a collaborative and open environment with a newly established, and ambitious, senior leadership team, then the time to join EPIC is now. Join us on our journey, you won’t be disappointed.

**Our Values**

**Fairness**

We treat people equally, and make decisions based on facts not personal opinions.

**Teamwork**

We work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.

**Respect**

We treat people with respect, and act with courtesy.

**Understanding**

We are empathetic, approachable and act professionally.

**Excellence**

We take pride in what we do, help others, are precise and accurate and strive to improve services.

**Integrity**

We are honest, dependable and do what we say we will.

**Closing Date**

16th February 2023

**Interview Date**

Week Commencing 20th February 2023

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £11,700.00-£14,350.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Life insurance
- On-site parking
- Work from home

Schedule:

- Day shift

Work Location: One location

Application deadline: 16/02/2023

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