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Telecare Services Officer

3 months ago


Bournemouth, United Kingdom BCP Council Full time

**Telecare Services Officer**

Due to our expanding service, we have an exciting opportunity to join BCP’s Lifeline Team in the role of Telecare Services Officer.

The Lifeline Team provides a wide range of services and technology designed around ensuring clients can remain safely, independently living in their own homes. The technology we provide allows for clients to raise alerts quickly and easily to our Operations Centre or their local support network 24/7.

The Telecare Services Officer’s primary role is to install, change and rectify any faults with the technology. Demonstrating the equipment and services to potential new clients and supporting our current clients using our equipment and accessing services. Officers also provide a mobile response service to some of our telecare clients, involving staff going out to client’s homes to assist when there is an emergency. This service includes ‘assisted lifting’ for non-injured fallers using specialised equipment.

Applicants should be able to work under pressure, have excellent communication skills and a focus on customer care. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the service.

The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference to some of the most vulnerable residents in our community, then this could be the job you are looking for, and we would love to hear from you.

For an informal discussion about the post please contact Simon Stevenson on 01202 093464

This authority is committed to safeguarding and promoting the welfare of vulnerable adults, children & young people and expects all staff and volunteers to share the same commitment.

Applicants to this post will need a full valid UK Driving License and will be required to complete a Disclosure & Barring Service Check.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which all of our employees will move on to. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We’re hoping to implement these changes in 2024 and all colleagues joining us will be included in these changes.