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Customer Service Officer
2 months ago
We are seeking a highly skilled and motivated Customer Service Officer to join our team on a temporary on-going basis. This is a fast-paced office administration role that requires strong communication skills, attention to detail, and the ability to work accurately in a team environment.
Key Responsibilities:
- Provide exceptional customer service to clients via telephone, email, and written correspondence.
- Process and manage customer inquiries, complaints, and feedback in a timely and professional manner.
- Accurately input data into our IT systems, ensuring high levels of data quality and integrity.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a strong understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
Requirements:
- College or university education level or previous experience in a fast-paced office environment.
- Strong working knowledge of IT systems, including Windows-based applications.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to prioritize workload and manage multiple tasks simultaneously.
- Accurate data input and attention to detail.
What We Offer:
- A competitive hourly rate, increasing to £12.44 per hour after 12 weeks.
- A temporary on-going contract, with the potential for a permanent role.
- A fast-paced and dynamic work environment, with opportunities for professional growth and development.
How to Apply:
Interested candidates should submit their CV and a covering letter, stating the job title in the subject line. In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.
City Centre Recruitment is an equal opportunities employer and is acting as an employment business in relation to this role.
