Business Process Mapping Specialist

2 weeks ago

Luton, United Kingdom The Housing Network Full time

**Job Overview**:
The Housing Network is a socially purposed business providing accommodation and support services to some of the most vulnerable people in society. The business has been growing extremely quickly over the past few years, so that some of its processes and practices have not kept pace with its growth. Moreover, many of the processes are informal and undocumented and so require mapping.

The Business Process Mapping Specialist will be responsible for mapping all processes across the Business. Part of this role will be to help department heads identify and articulate the end to end processes within their departments so that a comprehensive map can be created.

The role holder will have proven experience in documenting end to end business processes across all functions.

**Responsibilities & Duties**:

- Collaborate with internal stakeholders to identify departmental processes.
- Utilise chosen software to document all business processes effectively and consistently.
- Capture print screens and other useful documentation to support process flows.
- Ensure process maps, once completed, are documented and stored correctly for future use and training.
- Support stakeholders in capturing current and future process flows for project activity.
- Create process maps for new processes required by departments.

**Skills**:

- High Proficiency in the Microsoft Office suite
- Microsoft Visio/Miro experience ideal but not essential.
- Excellent process documentation experience
- Good MS Excel and PowerPoint skills

**Knowledge**:

- A high level of accuracy and attention to detail
- Ability to work independently, managing conflicting priorities with ease and efficiency
- An excellent communicator and multi-tasker with exceptional organisational abilities
- Ability to prioritise, manage time effectively, escalate issues appropriately
- Excellent written and verbal communication skills for all levels of management
- Excellent customer service skills
- Have a positive ‘can-do’ attitude

**Behaviours**:

- Work with an inclusive approach
- Commercial acumen
- Role modelling ethical behaviours
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work with mínimal direction.
- Adaptability and being prepared to help out if circumstances require.

We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Business processes: 1 year (required)

Work Location: One location

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