Customer Assistant

5 months ago

Bracknell, United Kingdom M&S Full time

**All the details**

**Working Pattern**

Week 1
Tues 14:00-20:00
Wed 14:00-20:00
Fri 12:00-16:00
Sat 12:00 16:00

Week 2
Sun 11:00 -17:00
Tues 12:00-16:00
Thurs 14:00-20:00
Fri 12:00-16:00

**Purpose**

To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

**Description**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs (Standard Operating Procedures)

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it is strategy, future, and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG (Business Involvement Group)

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    5 months ago

    Bracknell, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Week 1 Mon 14.00-20.00 Wed 13.00-20.00 Fri 13.00-20.00 Sat 10.00-17.00 Week 2 Sun 10.00-17.00 Mon 14.00-20.00 Wed 13.00-20.00 Fri 13.00-20.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant/cashier

    5 months ago

    Bracknell, United Kingdom SHELL , BINFIELD ROAD BRACKNELL Full time

    Shell is one of the UK's largest forecourt operators. An exciting opportunity has arisen for a Customer Assistant / cashier to join our Binfield road service station, Bracknell - RG42 2AS. No experience is required as full training will be provided. Shifts: - **Saturday 3 P.M - 12 A.M** **Sunday 1 P.M - 12 A.M** **Job Types**: Part-time,...

  • Customer Assistant

    5 months ago

    Bracknell, United Kingdom Marks & Spencer Full time

    **Working Pattern** Monday, Tuesday, Wednesday, Friday - 12:00-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...

  • Customer Assistant

    5 months ago

    Bracknell, United Kingdom Marks & Spencer Full time

    Work pattern: Wednesday, Thursday, Friday, Saturday, Sunday 6:00 - 14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...

  • Customer Assistant

    5 months ago

    Bracknell, United Kingdom Marks & Spencer Full time

    Work Pattern: Tues 13:30-21:30 wed 13:30-21:30 Thur 13:30-21:30 friday 13:30-21:30 - Sun 11:00 - 19:00 tue 13:30 - 21:30 Wed 13:30-21:30 fri 13:30-21:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Sales Assistant

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom WHSmith Full time

    Job DescriptionSales Assistant – WHSmith – BracknellContract Type: PermanentWorking hours: Flexible - Not Including NightsWe are seeking a Sales Assistant to provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards.Key Responsibilities:Deliver an exceptional customer service to all...

  • Customer Assistant

    6 months ago

    Bracknell, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Purpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels...

  • Customer Service Assistant

    2 days ago

    Bracknell, Bracknell Forest, United Kingdom John Lewis Partnership Full time

    Job OverviewWe are seeking a highly motivated and organized Hospitality Assistant to join our team at the John Lewis Partnership.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service in a fast-paced environment.

  • Sales Assistant

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom WHSmith Full time

    Job OverviewAs a Sales Assistant at WHSmith, you will be responsible for delivering exceptional customer service and working independently or as part of a team to maintain our store standards.Key ResponsibilitiesProvide exceptional customer service to all customers.Carry out stock replenishment and maintain a tidy and inviting store environment.Meet high...

  • Customer Service Specialist

    2 months ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bracknell, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...

  • Customer Service Specialist

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Role Summary:We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bracknell, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product...

  • Customer Service Specialist

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bracknell, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Bracknell, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...

  • Customer Service Executive

    5 months ago

    Bracknell, United Kingdom Nexo Recruitment Ltd Full time

    A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire. Full and Thorough training...

  • Customer Process Administrator

    3 weeks ago

    Bracknell, United Kingdom CV-Library Full time

    Job Title: Customer Process Administrator Location: Bracknell Salary: £23,850 per annum Job Type: Full time, Permanent About us:             Founded in 1955, BSRIA is an ISO 9001 Registered test, instruments, research and consultancy organisation, providing specialist services in...

  • Customer Experience Associate

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Hollywood Bowl Group Full time

    About the RoleAs a Customer Experience Associate at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer service, ensuring every guest has an enjoyable and memorable experience. You will be working in a fast-paced environment, handling a variety of tasks, from welcoming guests to hosting parties on the lanes or serving food...

  • Customer Service Representative

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and resolve issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate information regarding products and...

  • Customer Advisor

    6 months ago

    Bracknell, United Kingdom Boots Full time

    Job Reference: 205554BR Bracknell, The Lexicon Shopping Centre Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....

  • Customer Service Representative

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Kingsgate Recruitment Ltd Full time

    About usKingsgate Recruitment Ltd is seeking a highly skilled Customer Service Representative to join our team.The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Responsibilities:Validating New Business quotes to ensure policyholders receive the benefits they are entitled to.Verifying policyholder...

  • Customer Sales Advisor

    1 week ago

    Bracknell, United Kingdom CV-Library Full time

    We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; * An excellent career in a stable, growing business * Investment in your training...