Client Retention Agent
5 days ago
**Role Purpose**
- Manage activity to ensure individual targets and KPI’s are met and exceeded.
- Manage customer refunds through our Clinical Services List liaising with all stakeholders.
- Investigate customer concerns, take ownership of them and manage through to an outcome.
- Focus on customer retention by addressing all non-clinical customer concerns.
- Follow-up on all quotations for the company’s private customers.
- Take a proactive approach in improving customer journey by responding to customer feedback and through process improvement.
**Experience Required**
- Creative problem solving.
- Previous experience of dealing with customer concerns/managing expectations.
- Professional and confident telephone manner.
- Experience of working in Healthcare/Clinical environment preferable but not essential.
- Highly motivated with a drive to succeed.
- Dedicated to exemplary customer service.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management skills and the ability to take responsibility for and prioritise own workload.
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