Retention and Careers Coordinator

7 months ago

Swindon, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - Compliance & Quality**Title**:

- Retention and Careers Coordinator**Contract type**:

- QA Ltd Permanent**Job advert**:
**Learner Retention and Career Coordinator**

**Swindon (SN5 7WZ)**

**Monday to Friday 9.00-5.30**

**Hybrid; One day a week in the office, with four from home.**

**About the Position**:
**Are you from an IAG or W2W background? Do you want the chance to make your mark on a brand-new role within a market-leading training organisation?** If both answers are yes, then this could be the perfect role for youHere at QA we’re looking for a fabulous
- **Learner Retention and Career Coordinator** to join our new Retention Team.You’ll engage in cross-departmental initiatives targeted at improving learner retention. Engaging with learners and communicating key findings to the wider business enabling QA to develop the tools, skills and information they need to enhance learner retention and overall experience on our programmes.**We offer some brilliant courses and programmes for our learners and want to make sure that their experiences are always positive and continually improving. That’s where you’ll come in**

**The main aspects of this exciting role are**:

- Provide information, advice and guidance to learners undertaking an apprenticeship with QA, either on a one-to-one or group basis.
- Engage with learners across their apprenticeship journey to understand their experience and any risks to success
- From learner data, complete trend analysis, and identify improvement areas which will have a tangible result on learner retention
- Manage the relationship with stakeholders across the business, ensuring communication is clear and strong
- Monitor improvement and change initiatives to ensure agreed objectives are achieved and the intended business benefits are realised
- Identify common withdrawal and risk themes, ensuring the business has visibility to suitably address through improvement initiatives
- Provide timely and accurate reporting to all stakeholders
- Ensure that you deliver outcomes required on a daily, weekly, and monthly basis

(Scroll to the bottom of this advert to read the full Job-Description)**About You**:
**This role would be a great fit if you’ve a background in IAG or Welfare-to-Work, but you’ll definitely need great customer-service and people-management skills.**

We’d love you to be able to tick the following boxes, too:
- Result orientated, able to deliver projects and change in a fast paced, growing organisation
- Analysis skills and experience
- Stakeholder management abilities (Great communicator)
- Customer focused
- Ability to engage and motivate colleagues
- Ability to multitask and work under pressure
- Able to easily build rapport with colleagues
- #LI-Hybrid- #LI-CC2- #LifeAtQA**What We'll Do For You**:
**Still not convinced...?**

**Then how about this ?**

Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.**Our perks**:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary banded from £23,000 to £25,000 per annum
- 27 days holiday plus ability to purchase 5 more days
- Christmas shutdown (so we can all completely relax)
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts

**Want to know more about QA?**

**As part of the QA Group, we’re the UK’s leading tech talent and training organisation. (Yep, we’re bragging)**

**We’re a world-leading provider of digital and tech skills, enabling organisations and learners to be winners in the digital revolution.** With over 3,000 employees globally, we help clients build in-demand tech skills through a comprehensive range of training and talent solutions that blend the best of live and self-paced digital training - including training courses, reskilling bootcamps, tech apprenticeships and degree apprenticeships.**We serve more than 80% of the FTSE 100, many parts of government and the public sector, and are one of Microsoft’s largest learning partners globally.** We live-trained more than 280,000 people last year, with hundreds of thousands more on our global self-paced digital learning platforms.**Equal Opportunities**:
**You’ll instantly be welcomed into our team and here, we celebrate our diversity.** We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.The Swindon office is particularly welcoming, with various community engagement initiatives, a

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