Branch Coordinator for The St Neots Area

3 months ago

St Neots, United Kingdom Little Miracles Charitable Incorporated Organisation Full time

At Little Miracles our Branch Co-ordinators have a varied and flexible job role. The emphasis of this role is to support the branch volunteers and internal teams within Little Miracles to provide a holistic approach in order for the families we support to receive the best possible care.

Reporting into the Head of Families at Little Miracles Charitable Incorporated Organisation, you will work closely with the families, staff and volunteers to ensure timely delivery of support, activities, key reports and record keeping, as well as work alongside and partner with external organisations to ensure that we are providing the most comprehensive service to our families.

The Branch Co-ordinator will also be required to support current members through their journey
- whether that is before diagnosis or after; ensuring that the family have support and are able to cope with any matters arising however you will be fully supported within your role and will also manage a team of volunteers (or potentially another staff member depending upon how the role grows and develops.)

**Key Responsibilities**:
Branch Co-Ordinators will perform the following tasks:

- Providing accurate and comprehensive monitoring reports in a timely manner to Head Office and other key areas.
- Working closely with currently local provisions, including local councils, schools, social services and children’s centres to ensure a comprehensive delivery and alleviating existing strain on those services
- Working with families to ensure that they are supported; both practically and emotionally
- Staffing Little Miracles offices; answering the phone and directing queries as appropriate
- Organising fundraising activities to support the running of the branch
- Covering sessions as required and ensuring appropriate resources are available
- All ad hoc administration tasks as required for the effective running of the branch
- Support a team of volunteers in order to provide the best support possible to our families.

**Personal skills**:

- Being approachable is essential in this role as you will be working with a variety of individuals, including professional bodies as well as our members.
- As a Little Miracles representative, you will be professional and courteous at all times.
- Being adaptable and able to think on your feet is required to manage different situations that occur
- You may be working with very vulnerable families, so it is important to maintain a professional and non-judgemental approach to a variety of parenting choices. Any concerns that may arise need to be handled discreetly to the appropriate line manager and in according with safeguarding policy
- Due to the nature of this role a driving licence is essential.

**Qualifications and Required Experience**
- Minimum C grade GCSE in Maths or English or equivalent
- Strong computer skills and experience working with CRM databases and finance packages
- Experience of working or supporting families with disabled children (or a similar)
- An understanding of social media, digital media and web services
- You may be required on occasion to travel to business meetings, or to meet families in locations convenient to them, so having your own transport is essential

**Preferable Experience**
- An understanding of fundraising platforms like JustGiving and LocalGiving
- Previous experience within the third sector.

**Remuneration**

Appropriate travelling expenses will be reimbursed. We also offer 28 days holiday (inclusive of bank holidays pro rota) and pension contributions. We may also be able to offer overtime
- more details available upon request.

We are quite flexible and could look at job-sharing options especially if we were to have applicants interested in either different geographical regions or who were interested in specific areas of the role.

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £11.50 per hour

**Benefits**:

- Casual dress
- Work from home

COVID-19 considerations:
We are taking a lot of additional precautions in line with government advice.

Application question(s):

- Why do you want to work for Little Miracles?
- In an ideal world how many hours are you looking for?

Licence/Certification:

- driving licence and access to a car? (preferred)

Work Location: Hybrid remote in St. Neots

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