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Customer Service Coordinator
3 weeks ago
Our client is passionate about providing excellent customer service and they are looking for experienced individuals who will become a valued member of their team.
The role of the Customer Service Coordinator will be varied but duties will include:
- Order processing and order management.
- Managing telephone enquiries and customer service calls.
- Processing customer complaints, ensuring the best outcome for the customer and the company.
- Producing weekly back order reports and liaising with customers and relevant BDMs.
- Generating quotations.
- Administration of paperwork.
- Liaising and supporting of network of Business Development Managers.
- Internal & external reporting, as required.
- Management and organisation of your own and shared sales inboxes.
- Proactively developing customer relationships to increase sales and exceed customer's expectations.
- Taking ownership and managing your given accounts to ensure complete and professional customer care.
About you:
- Must have some previous customer service experience.
- Must be a determined and enthusiastic team player.
- Must have excellent communication skills.
- Ideally you will have experience working on a CRM, updating and maintaining data, but training will be given on internal systems.
We are looking for enthusiastic, self-motivated, and experienced Customer Service professionals who can work well both independently and as part of a team. You must be an excellent communicator with a background in a similar customer service role.
If you are looking for a new challenge with a growing organisation please click apply, or call the office on 0113 205 6400 today
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
Date
05/03/2024
Job Ref.
JoHybridHX
**Jo Stoker**
Manager
- 0113 205 6400
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