Team Administrator

1 month ago


Carmarthen, United Kingdom Hywel Dda University Health Board Full time

This is an opportunity to work in the challenging and fast-paced area of patient support services, providing administrative support to the Complaints Team.

When patients and their families raise concerns, we readily take the opportunity to listen, investigate and take actions to improve our services. As such, we're looking for efficient, highly motivated administrators that are able to support this aim, and carry out work of an intense and sensitive nature.

This is a job for a person who wishes to use their administrative skills to support an evolving, person-centred approach to customer care and complaints handling.

The post holder will provide general administrative support to the Complaints Team and Patient Support Services, which provides a person-centred complaint handling service to address all concerns raised by the Health Board’s patients and their families.

Main duties will include typing letters, speaking to patients/ families and taking messages, printing/ posting, scanning and copying, updating databases and electronic diaries, arranging meetings and supporting reporting functions.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services.

The Patient Support Services Team ensures that the voices of patients are heard, using feedback from complaints, compliments and suggestions to inform clinical services and drive organisational improvements.

At times it can be challenging, but our employees also say that it can be very rewarding to contribute towards increasingly better experiences for the people the Health Board cares for.

Like the wider organisation, people are at the heart of our business, and our staff are characterised by their empathy, ability to communicate and determination to make a difference.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 27/03/2023.



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